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Explore and visualize case data

Case analytics data behaves like any other Elasticsearch data in Discover and Lens, so you can inspect individual cases and build charts to spot trends. How you reach the data depends on your version.

The first time a case is created or used in a space, Kibana creates a managed Case Analytics data view that covers all three analytics indices and is ready to use in Discover and Lens.

  1. Go to Discover or Lens.
  2. Select the Case Analytics data view.
  3. Search, filter, and visualize case fields. To find typed case fields in the field list, filter by _as_ (for example, case.effort_as_integer).

You can save visualizations to dashboards and use the same indices as the basis for alerting rules, like any other Elasticsearch data.

Create a data view that points to one or more case analytics indices or their aliases. To point to all case analytics indices in your space, use the .internal.cases* index pattern.

Note

Case data is stored in hidden indices. To display hidden indices, select Show advanced settings, then turn on Allow hidden and system indices.

Query case data with ES|QL to calculate metrics like case volume, closure rates, and mean time to respond (MTTR).