Upgrade a trial to a marketplace subscription
If you started with an Elastic Cloud trial and want to pay through a cloud marketplace instead of adding a credit card directly, you can upgrade your trial organization to a marketplace subscription. Your existing deployments, projects, and data are preserved during the upgrade.
This works for both active and expired trials, as long as the organization is eligible for upgrade and the data retention window has not passed.
- An Elastic Cloud trial organization that is eligible for upgrade.
- Access to one of the supported marketplaces: AWS Marketplace, Azure Marketplace, or GCP Marketplace.
- The email address associated with your Elastic Cloud account matches the credentials you use during the marketplace sign-up process.
- To upgrade from the Azure Marketplace: your Elastic Cloud account must only own a single upgradeable organization.
For AWS and GCP, you complete the subscription in the marketplace and then sign in to Elastic Cloud to link the subscription to an organization.
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Create your Elastic Cloud trial
If you haven't already, sign up for an Elastic Cloud trial using the email address you prefer.
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Subscribe through your marketplace
Go to the Elastic Cloud listing on the AWS Marketplace and click View purchase options, then Subscribe and Set Up Your Account.
Go to the Elastic Cloud listing on the GCP Marketplace. Select Subscribe, accept the terms, and choose Sign up with Elastic.
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Sign in with your existing credentials
When prompted to create a new account or sign in, choose to sign in with your existing Elastic Cloud credentials.
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Select the organization to upgrade
The upgrade page shows the cloud provider account that the subscription will be linked to. Confirm this is the correct account before continuing.
What happens next depends on how many organizations your account belongs to:
- Single upgradeable trial organization: You are presented with an option to upgrade the trial to the marketplace subscription. Billing through the marketplace begins immediately upon upgrade.
- Multiple organizations: You are shown a list of your eligible organizations. Click the organization you want to upgrade. To also see organizations that aren't eligible, toggle Show non-convertible organizations.
You can also choose to create a new organization instead of upgrading an existing one. The new organization starts with its own 7-day marketplace trial.
If none of your existing organizations are eligible for upgrading, you can still create a new organization through the marketplace.
The Azure flow works differently from AWS and GCP because Elastic resources are created directly from the Azure portal rather than through an Elastic sign-up page.
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Create your Elastic Cloud trial
If you haven't already, sign up for an Elastic Cloud trial using the email address you prefer. When creating resources during the trial, specify Azure as the cloud provider so that the organization is eligible for upgrade.
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Create an Elastic resource from the Azure portal
Go to the Elastic Cloud (Elasticsearch) - An Azure Native ISV Service listing in the Azure portal. Select Subscribe and follow the prompts to create an Elastic resource.
When you create the resource, it is linked to your existing trial organization and the trial is upgraded to an Azure Marketplace subscription. You can delete the new deployment afterward if you don't need it.
Not all organizations are eligible for marketplace upgrade. An organization can be upgraded if it meets the following conditions:
- You are the owner of the organization.
- The organization is on a trial subscription (active or expired).
- The organization does not already have billing details or another marketplace subscription attached.
- The organization's deployments and projects are hosted on the same cloud provider as the marketplace. For example, an organization with deployments on AWS can only be upgraded to an AWS Marketplace subscription, not a GCP Marketplace subscription.
If none of your organizations are eligible, you can create a new organization through the marketplace sign-up flow, or subscribe directly by adding your billing details.
After your trial is upgraded:
- All existing deployments and projects in the upgraded organization are preserved.
- Billing starts through the marketplace immediately. There is no additional trial period.
- To monitor your usage and costs, go to Billing > Usage in the Elastic Cloud Console.