Articles by David James

In 7.10, Slack joins the Elastic Workplace Search content source library, and the SFDC content source now supports sandboxes. Personalization is enhanced as well, with document-level access control for SharePoint Online, OneDrive, and Microsoft 365...

Elastic Enterprise Search 7.8 has arrived, with some special love shown to search admins, who gain new tools for document-level access control in Workplace Search, plus improved capabilities for managing data ingest in App Search...

Not only can you gain valuable insights into your users' search behavior with analytics, but you can easily fine-tune the search experience based on what you've learned...

Improve productivity on your sales, marketing, and customer service teams by delivering content across multiple content sources — including Salesforce — with a friendly, consumer-like search experience...

In this latest release of Elastic App Search configurable default options for commonly used settings give users even more control, flexibility, and scalability over their deployments...

Effortless customer service experiences begin with fast, relevant, scalable search driven by Elastic Enterprise Search. Find out how to empower users and keep helpful info at the fingertips of agents...

Zendesk is now available as a pre-built content source, so any team member can effortlessly search support tickets and resolutions to find the info they need to solve cases faster...

Search across multiple engines from a single search bar — helping unify and scale search experience across sites, geographies, and business units.

Elastic Enterprise Search now includes App Search on Elastic Cloud, scalability with meta engines, and SAML/SSO support for Workplace Search.