Articles By David James

Engineering

Searching Zendesk: Elastic Workplace Search for customer service organizations

Zendesk is now available as a pre-built content source, so any team member can effortlessly search support tickets and resolutions to find the info they need to solve cases faster...

Engineering

Creating meta engines in App Search to scale your search experiences

Search across multiple engines from a single search bar — helping unify and scale search experience across sites, geographies, and business units.

Releases

Elastic Enterprise Search updates for 7.6.0

Elastic Enterprise Search now includes App Search on Elastic Cloud, scalability with meta engines, and SAML/SSO support for Workplace Search.