Feeling stuck? Need help stabilizing your cluster? Trying to figure out the best way to optimize your experience on Elastic as you scale your deployment? You're in the right place.
Technical Documentation
Take advantage of Elastic in-depth technical documentation to dive in and get hands-on with a solution quickly.
Training
Check out Elastic’s free on-demand and paid instructor-led courses to help you become an Elastic expert.
Community
Reach out to the global community of Elastic users to get help addressing your unique use cases.
Elastic Support Hub
Search through articles, technical docs, or submit a ticket to the Support team for help.
Working with Elastic Support
Understand the best way to work with Elastic Support to get the help you need.
Professional Services
If it’s a custom project you’re looking for or some hands-on-keyboard assistance, then our Consulting team may be the perfect fit.
Why Elastic Support?
Global
Leverage a global team of Support experts in over 25 countries.
Expert
Benefit from the best support and guidance for Elastic software from experienced Support engineers.
Resolution
Get your deployments back up and running so Elastic keeps delivering insights that drive results.
Subscription levels
Elastic offers several supported subscription offers to suit your needs.
Standard
Core Elastic Web-based support
2 Support Contacts
3-business day target response time
Only available on Elastic Cloud
Gold
Business hours support
Phone- and-web-based support
6 Support Contacts
Only available on Elastic Cloud
Target initial response time:
Urgent: 4 business hours
High: 1 business day
Normal: 2 business days
Platinum
24/7/365 support
Phone- and web-based support
8 Support Contacts
Target initial response time:
Urgent: 1 hour
High: 4 hours
Normal: 1 business day
Enterprise
24/7/365 support
Phone- and web-based support
8 Support Contacts
Target initial response time:
Urgent:
Self-managed: 1 hour
Elastic Cloud: 30 minutes
High: 4 hours
Normal: 1 business day
Support and Policies
Check out these resources to learn the best way to get the help you need, as well as for more information on Elastic’s policies.
Elastic Support Services policy (Self-managed)
Learn how Elastic's self-managed support works when you take advantage of support services.
Elastic Support Services policy (Elastic Cloud)
Gain a better understanding of how Elastic's cloud support works when you take advantage of support services.
End of Life (EOL) Policy
Review how long older versions are maintained and supported over time.
Support Matrix
Check out the platform and software configurations eligible for support under Elastic's support offerings.