Elastic Support helps you at every stage of your journey. Whether you need help ingesting your data or scaling your deployment, explore all the free resources available to you and your teams.
Elastic Support Hub
Search through articles, technical docs, or submit a ticket to the Support team for help.
Working with Elastic Support
Understand the best way to work with Elastic Support to get the help you need.
Designated Support Engineer
Integrate an Elastic support engineer into your team that is familiar with your environment, architecture, and goals.
Community
Reach out to the global community of Elastic users to get help addressing your unique use cases.
Training
Check out Elastic's free on-demand and paid instructor-led courses to help you become an Elastic expert.
Professional Services
Drive towards your technical goals and realize business outcomes with Elastic's Consulting team.
Benefits of Elastic Support
Global coverage
Leverage a global team of Support experts in over 25 countries.
Expert advice
Benefit from the best support and guidance for Elastic software from experienced Support engineers.
Faster resolution
Get your deployments back up and running so Elastic keeps delivering insights that drive results.
"We could have deployed Elasticsearch without the help of Elastic support, but it probably would have taken three times as long. And time is something you never have enough of in this business."
Kris Bandurski, EVP of Engineering, Green Man Gaming
Support levels
Elastic offers several support levels to suit your needs.
Standard
Core Elastic Web-based support
2 Support Contacts
3-business day target response time
Only available on Elastic Cloud
Gold
Business hours support
Phone- and-web-based support
6 Support Contacts
Only available on Elastic Cloud
Target initial response time:
Urgent: 4 business hours
High: 1 business day
Normal: 2 business days
Platinum
24/7/365 support
Phone- and web-based support
8 Support Contacts
Target initial response time:
Urgent: 1 hour
High: 4 hours
Normal: 1 business day
Enterprise
24/7/365 support
Phone- and web-based support
8 Support Contacts
Target initial response time:
Urgent:
Self-managed: 1 hour
Elastic Cloud: 30 minutes
High: 4 hours
Normal: 1 business day
Support and Policies
Check out these resources to learn the best way to get the help you need, as well as for more information on Elastic’s policies.
Elastic Support Services policy (Self-managed)
Learn how Elastic's self-managed support works when you take advantage of support services.
Elastic Support Services policy (Elastic Cloud)
Gain a better understanding of how Elastic's cloud support works when you take advantage of support services.
End of Life (EOL) Policy
Review how long older versions are maintained and supported over time.
Support Matrix
Check out the platform and software configurations eligible for support under Elastic's support offerings.