Elastic Cloud Support Services Policy
| Product | Subscription Level | Support Services Policy |
|---|---|---|
| Elastic Cloud | Standard | Elastic Cloud Support Services Policy for Standard |
| Gold, Platinum, Enterprise, or Private | Elastic Cloud Support Services Policy for Gold, Platinum, Enterprise, and Private | |
| Elastic Cloud: FedRAMP Moderate | Platinum or Enterprise without US-Based Support | |
| Platinum or Enterprise with additional purchase of US-Based Support | Elastic Cloud US-Based Support Services Policy | |
| Elastic Cloud Hosted: FedRAMP High | Enterprise with additional purchase of US-Based Support | Elastic Cloud Hosted - FedRAMP High US-Based Support Services Policy |
| Elastic Site Search (Swiftype) | Elastic Site Search (Swiftype) Standard, Pro, or Premium | Elastic Site Search Support Service Policy for Standard, Pro, and Premium |
| Elastic App Search (Swiftype) | Elastic App Search (Swiftype) Standard, Pro, or Premium | Elastic App Search Support Service Policy for Standard, Pro, and Premium |
Note: Elastic Cloud covers Elastic Cloud Hosted (formerly known as Elasticsearch Service) and Elastic Cloud Serverless.