Generative AI for telco

Generative AI presents an opportunity for telco organizations to drive AI-powered customer and employee experiences. Explore how telco organizations can leverage generative AI and how to get started.

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Break down network and business silos

Reimagine telecom with unified visibility

Leading telecom providers worldwide trust Elastic to expand their digital services footprint by helping them deliver the next-gen telecom experiences. With proven solutions built on a single search intelligence platform, Elastic enables actionable insights into networks, support systems, and customer behavior that align with business objectives.

  • Manage distributed networks

    Hear from the Elastic industry team on how telecom companies are managing their core networks with Elastic.

  • Scale efficiently in the cloud

    Find out how a leading telecom provider realized a 283% ROI with a payback period of 1.7 years after deploying Elastic Cloud.

  • Prevent frauds and cyber attacks

    Download the total economic impact study from Forrester Consulting, which spotlights the combined benefits of protecting and observing applications and services.


When we started using Elasticsearch, we recognized its promise. We could see that this would be part of our future. Our engineers were able to get the full stack up and running in just thirty minutes. It was simple. It was well thought out.

Krishna ReddyDirector, Verizon

Monetize 5G

Get more out of data by breaking down silos to deliver telco-as-a-service. Fine-tune network and cloud parameters to deliver guaranteed quality of service for network slicing.


Automate workflows

Automate workflows in business and operational support systems. Implement ML-based rules for the DevSecOps continuum, even as data and software continue to grow.


Protect your brand

Integrate seamlessly with legacy and next-generation solutions to elevate the collective IQ of your team. Use a single source of truth throughout the organization.


Generative AI telecommunications use cases

The power of generative AI for telco

Generative AI has the ability to transform the telecommunications industry. Watch this video series to learn about generative AI telecommunications use cases, the value this new technology can bring to customers and employees, and key considerations for getting started. Keep watching to see an example generative AI demo for telecommunications employees.

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Customer case studies

Elastic's search platform for communications service providers (CSPs) enables customers to cut costs, improve customer satisfaction, and more.

  • Customer spotlight

    Cutting costs and increasing customer satisfaction. Reduced MTTR by 10x.

  • Customer spotlight

    Future-proofing the business. Reduced MTTR by 80%.

  • Customer spotlight

    Monitoring voice data traffic. Unified fault, performance, and predictive management.

  • Customer spotlight

    Optimizing satellite communications at sea. Improved mean time to knowledge by 94%.

Data-driven innovations for sustainable networks

Achieve your sustainability goals with data-led insights into network performance, capacity demand, power consumption, resource allocation, vendor availability, and more.


Expand to new verticals and industries with an intelligent data-led approach. Build partnerships to bring new capabilities that can drive innovation in connectivity-based services across industries.

  • Automotive

    Learn how Elastic is ensuring a secured connected car experience.

  • Manufacturing

    Find out how Elastic is helping industries with digital transformation.

  • Retail

    Discover how retail giants are driving brand loyalty using Elastic.