Ethics and compliance
We're committed to the highest ethical standards and are dedicated to complying with all applicable laws and safeguarding all data entrusted to us.
Each one of us at Elastic shares a commitment to integrity in all that we do. Winning and maintaining the trust of our global user community, customers, partners, and shareholders is important to us. We achieve that by consistently demonstrating honesty, professionalism, and empathy every day. Regardless of position, tenure, or geographic location, all Elasticians embrace the culture that always requires acting in accordance with the highest ethical standards and complying with all applicable laws and regulations.
Please see our policies and other documents available below for a more detailed picture of our approach to ethics and compliance.
Reporting ethical and compliance concerns
Anyone (including employees, contingent workers, vendors, and all others) may report ethical, legal, or regulatory concerns. If you have observed potential violations or would like to ask questions, present ideas, or raise concerns pertaining to ethics or compliance at Elastic, you should promptly take one of the following steps:
- Employees and contingent workers may discuss the situation with their manager.
- If your manager is involved in the situation or you are uncomfortable speaking with your manager, employees or contingent workers may contact the Business Integrity Officer, Chief Human Resources Officer, Chief Legal Officer, or Chief Financial Officer. You will find all of these individuals' contact information on our Wiki pages dedicated to ethics and compliance.
- Anyone (including employees, contingent workers, vendors, and all others) may send an email to ethics@elastic.co.
- Anyone may report concerns via the Ethics and Compliance Hotline by phone or our web-reporting tool available below. You may choose to identify yourself or remain anonymous. We will acknowledge receipt of your report and route it to the appropriate professionals to comprehensively review and resolve the issue. For example, depending on the nature of a complaint, it may be addressed by Human Resources, the Chief Ethics & Compliance Officer, or other seasoned professionals. Concerns received via the Ethics and Compliance Hotline that relate to Elastic's accounting, internal controls or auditing matters will be referred to the Chairperson of the Audit Committee and the General Counsel (or to persons appointed by them, as appropriate).
- In addition, if your complaint relates to accounting, internal controls, or auditing matters, you may contact the Chairperson of our Audit Committee by sending an email to ethics@elastic.co or by writing to Elastic N.V., 88 Kearny St, Floor 19, San Francisco, CA 94108, Attn: Chairperson of Audit Committee. We will forward all such communications to the Chairperson of our Audit Committee.
And remember, you have Elastic's unwavering commitment to protect all who have in good faith reported a complaint, or who assist in any related investigation, against any reprisal, threats, discrimination, harassment, retribution, or retaliation.
Finally, you always have a right to contact law enforcement or regulatory authorities, and nothing limits any Elastician from making a good faith report or complaint to the appropriate authorities.
Security and privacy
All Elastic products are built with security in mind and include features engineered to keep our customers' information safe. Learn more about how Elastic products both meet and help ensure compliance with data protection laws and regulations.
Compliance standards
We operate our products and services in compliance with industry-recognized information security standards and global regulations.