Elastic deepens workflow integrations with ServiceNow to improve team productivity


In our latest release, we have doubled down on our partnership with ServiceNow®, streamlining observability and security workflows while also improving practitioner productivity.

In addition to deepening existing integrations with the Now Platform® through new extension points for Elastic cases and alerts, we’ve added an integration that streamlines event management for IT operations workflows.

In 7.16, administrators of Elastic deployments can access two certified applications in the ServiceNow Store that optimize for more efficient and productive IT Service Management (ITSM) and Security Incident Response (SIR) workflows. In addition, our integration ecosystem expands further with a new integration for IT Operations Management (ITOM) event generation. These investments improve the experience for end users, and lay the foundation for building even richer integrations in the future.

Streamline IT service management and security operations

Service reliability engineers and security analysts who rely on Elastic and ServiceNow for their critical workflows now have in-product experiences for both ServiceNow ITSM and Security Incident Response products. Certified applications in the ServiceNow Store give administrators increased control over the generation of incidents in ServiceNow by Elastic. With the addition of an Elastic staging table, transformation map, and role, ServiceNow administrators can simplify the experience for their end users.

Practitioners can now escalate cases into ServiceNow incidents with just a single click, and automatically create and update ServiceNow incidents from an Elastic alert. By streamlining observability and security workflows across products, these integrations demonstrate our commitment to our joint user base and provide the first building blocks for richer integrations in the future.

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