ServiceNow actionedit
The ServiceNow action type uses the V2 Table API to create ServiceNow incidents.
Connector configurationedit
ServiceNow connectors have the following configuration properties:
- Name
- The name of the connector. The name is used to identify a connector in the Stack Management UI connector listing, and in the connector list when configuring an action.
- URL
- ServiceNow instance URL.
- Username
- Username for HTTP Basic authentication.
- Password
- Password for HTTP Basic authentication.
Preconfigured action typeedit
my-servicenow:
name: preconfigured-servicenow-action-type
actionTypeId: .servicenow
config:
apiUrl: https://dev94428.service-now.com/
secrets:
username: testuser
password: passwordkeystorevalue
config defines the action type specific to the configuration and contains the following properties:
|
An address that corresponds to URL. |
secrets defines sensitive information for the action type:
|
A string that corresponds to Username. |
|
A string that corresponds to Password. Should be stored in the Kibana keystore. |
Action configurationedit
ServiceNow actions have the following configuration properties:
- Urgency
- The extent to which the incident resolution can delay.
- Severity
- The severity of the incident.
- Impact
- The effect an incident has on business. Can be measured by the number of affected users or by how critical it is to the business in question.
- Short description
- A short description for the incident, used for searching the contents of the knowledge base.
- Description
- The details about the incident.
- Additional comments
- Additional information for the client, such as how to troubleshoot the issue.
Configuring and testing ServiceNowedit
ServiceNow offers free Personal Developer Instances, which you can use to test incidents.