Our core developers are here to make you successful throughout your project. Subscriptions include products and support for Elasticsearch, Logstash, Kibana, and Elasticsearch for Apache Hadoop (ES-Hadoop).

Our subscriptions are also available through Found, our Elasticsearch as a Service offering. Learn more.

Production

Development (Request Information)

Products

Marvel Monitoring

Shield Security

Watcher Alerting

Support

for Elasticsearch, Logstash, Kibana, and ES-Hadoop

Business Hours Coverage

2 Business Days
response time
All issues will be responded to within 2 business days

Unlimited Incidents

3 Support Contacts

Web & Email Support

Phone support

Silver (Request Information)

Products

Marvel Monitoring

Empty cell

Empty cell

Support

for Elasticsearch, Logstash, Kibana, and ES-Hadoop

Business Hours Coverage

1 Business Day
response time for critical issues
2 Business Days
response time for level 2 issues
4 Business Days
response time for level 3 errors

10 Max Annual Incidents

2 Support Contacts

Web Support

Gold (Request Information)

Products

Marvel Monitoring

Shield Security

Watcher Alerting

Support

for Elasticsearch, Logstash, Kibana, and ES-Hadoop

Business Hours Coverage

4 Hours
response time for critical issues
1 Business Day
response time for level 2 issues
2 Business Days
response time for level 3 errors

Unlimited Max Annual Incidents

6 Support Contacts

Web & Email Support

Phone Support

Platinum (Request Information)

Products

Marvel Monitoring

Shield Security

Watcher Alerting

Support

for Elasticsearch, Logstash, Kibana, and ES-Hadoop

24/7 Coverage

1 Hour
response time for critical issues
4 Hours
response time for level 2 issues
1 Business Day
response time for level 3 errors

Unlimited Max Annual Incidents

8 Support Contacts

Web & Email Support

Phone Support

Emergency Patches

Development

Subscriptions for Elasticsearch development support provide unlimited web and email support during the project development phase. This subscription is designed to ensure that users have the resources they need to make their Elasticsearch deployments successful.

Production

Elasticsearch provides subscriptions for a dedicated support lead and access to the engineers that built the Elasticsearch, Logstash, Kibana, and ES-Hadoop code. Our expert-level solutions help customers implement best practices within their production environments, and provide hot fixes and emergency patches to keep mission-critical applications up and running.

Supported Platforms

Learn more about our supported platforms.
  • 24/7 response time available

    24/7 response time available

    Meet the SLAs in your production environment
  • Expert-level solutions

    Expert-level solutions

    Get access to the people who wrote the code
  • Support from the core team that built Elasticsearch, Kibana, Logstash, and ES-Hadoop

    Support from the core team that built Elasticsearch, Kibana, Logstash, and ES-Hadoop

    Get access to the people who wrote the code
  • Hotfixes and emergency patches

    Hotfixes and emergency patches

    Get immediate solutions to your issues