Articles by Elastic Support


A faster, more seamless way to engage Elastic Support

As of July 25, 2021, we have launched a brand-new Elastic Support Portal. The new portal experience is fully integrated with Elastic Cloud and builds upon our previous update around login and authentication.


Changes to the way you access the Elastic Support Portal

On February 16, 2021, the existing Support Portal ( will merge user accounts with Elastic Cloud to enable central authorization and create a single sign on experience between Elastic Cloud and our Support Portal.


Why does Elastic Support keep asking for diagnostic files?

Simple! Diagnostic files help our support team fix your problems and answer your questions quickly. Learn more about what's in (and what isn't) these files as well as how we use them.


Configuring SSL, TLS, and HTTPS to secure Elasticsearch, Kibana, Beats, and Logstash

Step-by-step instructions for setting up TLS encryption and HTTPS on Elasticsearch, Kibana, Logstash, and Beats to secure communication across the entire stack.