Implementing Search for Your Knowledge Base

Whether you call it a Knowledge Base, a Knowledge Management System, or a Knowledge Portal, this collection of resources helps employees and/or constituents use streamlined, self-service processes and procedures, and learn from documentation like frequently asked questions. 

To maximize the effectiveness of your knowledge base, it’s important to implement and fine-tune search so that users can find answers quickly.

In this ebook you'll learn:

  • Which type of search is right for you: out-of-the box search vs. cloud search
  • How to move through the four phases of implementing search: planning, implementation, testing, and maintenance

Other references

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