Whether you call it a Knowledge Base, a Knowledge Management System, or a Knowledge Portal, this collection of resources helps employees and/or constituents use streamlined, self-service processes and procedures, and learn from documentation like frequently asked questions.
To maximize the effectiveness of your knowledge base, it’s important to implement and fine-tune search so that users can find answers quickly.
In this ebook you'll learn:
- Which type of search is right for you: out-of-the box search vs. cloud search
- How to move through the four phases of implementing search: planning, implementation, testing, and maintenance