Editor's Note (September 7, 2018): This post refers to X-Pack. Starting with the 6.3 release, the X-Pack code is now open and fully integrated as features into the Elastic Stack.
This article refers to our hosted Elasticsearch offering by an older name, Elastic Cloud. Please note that Elastic Cloud is now known as the Elasticsearch Service, which is not the same as the Amazon Elasticsearch Service. Visit our AWS Elasticsearch comparison page to learn more.
Today, we are incredibly excited to announce the Elastic Stack Monitoring Service. This service extends our commitment to improving product usability and quality of support by providing you with a dedicated monitoring cluster to host your Elastic Stack monitoring data. This service is available to our Gold and Platinum self-hosted customers at no additional charge.
Why are we offering this service?
As our customer base grows, we continue to look for ways to provide the highest quality of support. We believe that the Elastic Stack Monitoring Service brings us further along the path of achieving this goal.
Typically, when you open a support ticket for a cluster issue, the Elastic Support team needs to gather various cluster information to diagnose the problem. And, in some cases, the Elastic Support team needs to get a snapshot of your historical cluster monitoring data, and then manually restore it to diagnose the issue.
Now, with the Elastic Stack Monitoring Service, our Elastic Support team has direct access to your historical monitoring data as well as other relevant cluster information. This streamlines the diagnostic process and allows us to jump right into the more in-depth questions.
We recommend the setup of having a dedicated monitoring cluster as a best practice so that your production cluster can be freed from the monitoring workload and usage. With the Elastic Stack Monitoring Service, you will no longer need to create and manage a dedicated monitoring cluster on your own, which can greatly simplify your daily workflow and management.
How will this service work?
By opting in for this service, the Elastic Support team will create an Elastic Cloud cluster, and then send you the instructions for configuring your production Elasticsearch cluster to send its monitoring data to the Elastic Cloud cluster. With this service, it’s as simple as logging into the hosted Kibana instance for both you and the Elastic Support team and voilà, a new monitoring journey awaits.
How do I get this service?
Can’t wait to sign up for this exciting new service? Please get in touch with your Elastic Support team or account manager today to get started!