Articles by Chris Blaisure

Sr Director, Innovation Center


GenAI for customer support — Part 1: Building our proof of concept

This series gives you an inside look at how we're using generative AI in Elastic customer support. Join us as we share our journey in real time!


We transitioned our Support Hub to semantic search, a more advanced search method that understands user intent rather than relying on keywords. This transition helps provide customers with more relevant search results in Elastic's support content.