Elastic Training FAQ

Answers to all your Elastic Training questions

General questions

Elastic offers training courses worldwide. We deliver instructor-led courses both in a classroom and virtually. We also offer on-demand training courses for a self-paced experience.

You may select to attend trainings in a classroom or virtually or a combination of both. For a full detailed course information (topics, duration, prerequisites, etc.) and the upcoming class schedule (day/time, city, etc.), please visit each course page below. For a list of all upcoming classes, please see our course catalog.

What’s the difference between classroom training, virtual training and on-demand training?

  • Classroom trainings are instructor-led training courses conducted in person at a physical location.
  • Virtual trainings are live instructor-led training courses that take place virtually on your laptop/computer with the use of most advanced learning technologies. No travel is required and you can complete virtual training from the convenience of your home or office and existing internet connection.
  • On-Demand trainings are self-paced training courses which combine recorded lectures and live lab exercises. Students can master Elastic anytime and anywhere, by taking control of their own learning at a time and place that suits them.

How do I purchase training?

  1. Visit https://training.elastic.co.
  2. Find your preferred training course, location, and dates and then click Register Now next to that offering.
  3. Continue through the purchase workflow, and when prompted, login or create a new account using Sign Up.
  4. Complete your billing information and payment method.
  5. Click Confirm Order to complete the checkout process.
  6. Enrollment confirmation email is received within minutes.

How do I create a new profile in the training portal?

  1. Visit https://training.elastic.co.
  2. Click Login at the top of the screen.
  3. Fill in your details and click Continue.
  4. Verify your email by logging in to the training portal.

How can purchase training on behalf of someone else?

  1. Visit https://training.elastic.co.
  2. Find your preferred training course, location, and dates, and then click Register Now next to that offering.
  3. On the course registration page, click This is for someone else and enter the participant’s information.
  4. Login or create a new account using Sign Up.
  5. Complete your billing information and payment method details.
  6. Click Confirm Order to complete the checkout process.
  7. Enrollment confirmation email is received within minutes.

What currency will I be charged in for my purchase?

The currency listed on the website at the moment of checkout is the currency you will be charged.

I completed an order that was paid for by Purchase Order. What should I do next?

For payments with Purchase Order, once your order has been successfully submitted, copy of your PO should be promptly emailed to orders@elastic.co, with clear reference to the Elastic training order number. Payment is due two business days prior to the start class in order to confirm your registration. For example, if your class begins on a Monday, payment must be submitted by the Thursday prior. Enquires about invoices, payments, and other billing related matters should be addressed to billing@elastic.co.

How do I contact Elastic about question regarding invoices, payments, and billing for training?

Enquires about invoices, payments, and other billing related matters should be addressed to billing@elastic.co.

How do I verify my email address after registration?

After creating a new account, you will receive an email with the subject: Member Registration - Thank you. Click the activation link in this email to confirm and activate your account. This step is required for all new accounts.

Alternatively, you can verify your email by logging into the training portal, where you will see the request to verify your email.

How can I verify that I am enrolled in a course?

You will receive a confirmation email for each course you successfully enroll in.

Alternatively, you can confirm your course enrollments by viewing your personalized learning dashboard by logging into the training portal, and clicking on My Account at the top.

How can I pay for the courses I want to purchase? What payment options are available?

Payment options vary from country to country, and include credit card and purchase order options. The options available to you will appear during the checkout process.

What’s a Purchase Order Number, and how can I create one?

A Purchase Order Number uniquely identifies a purchase order (PO), and is provided by the student enrolling into a course. To create a PO number, please contact your company’s Finance/Purchasing department.

How do I create a quote for a training purchase?

  1. Create a quote by logging into the training portal, selecting the courses and number of seats you are interested in, and then clicking Save as Quote.
    How to save a quote.
  2. The quote will be saved under your profile. Additionally, a copy of the quote PDF that automatically downloads will also be sent to your email. This can be used by your purchasing department in order to issue a purchase order.
  3. It is important to note that quote DOES NOT confirm or reserve seat(s) in a training course. You must process your quote into an order and submit payment for seats to be confirmed.
  4. When you are ready to pay for the enrollments, login to the training portal, or click on the link in your quote confirmation email, and follow the steps to create an order. Additionally, the quote will be saved to your profile and can be found by clicking the shopping cart icon in the top right hand corner and then selecting View Quotes.
  5. Select the quote and click Pay Quote. This will return your items back to the shopping cart and you will be able to process your quote into an order to confirm your seat(s). Please contact training@elastic.co if your require additional assistance.
    How to access your training quotes.

How do I access an on-demand training?

You can access the on-demand training from the My Learning dashboard of the training portal.

Note: It can take a few minutes to set up your lab and for the course to display. Reach out to us at training@elastic.co for questions.

I’ve purchased an instructor-led training. Now what?

You will receive an email containing logistics and materials 3 days (72 hours) before the class begins. You can also access the course information from the training portal dashboard “My Learning” section. Reach out to us at training@elastic.co for questions.

Policies and logistics

If you have any policy and/or logistics questions that aren't answered here, please reach out at training@elastic.co.

When do registrations close for instructor-led courses?

Registration will close two (2) days prior to the start of the course.

What happens if I need to cancel my registration for an instructor-led or on-demand training?

Cancellations are not allowed. Payments and fees are non-refundable. It is expected that participants review the course descriptions and schedules in advance of purchase.

No refunds, transfers or postponements will be offered if you do not show up to a class your are enrolled in.

In certain circumstances, transfer of registration is allowed. Please contact training@elastic.co for further assistance.

Can I transfer my instructor-led course registration to another session or to another person?

Yes, you can either transfer your enrollment to another session or another person.

Transfer of enrollments must be requested via email at training@elastic.co with notice given at least ten (10) business days prior to the start of the course.

You may transfer your enrollment from any course, as long as the currency is the same from your original order.

  • For transfer of enrollment to another person, please provide the new participants name (first and last) and their email to training@elastic.co.
  • For transfer of your own enrollment to another session, please provide the course name, date, location (city and country) to training@elastic.co.

How long are on-demand courses available?

All on-demand training courses are available for 90 days after purchase. The expiration date will be outlined on your purchase confirmation. This date cannot be extended.

Will training materials be available after the completion of the training session?

  • Instructor-led course materials will be available for 60 days after class via the training portal.
  • On-demand course material will be available for 90 days from the date of purchase.

Training materials are for registered Elastic Training attendees only. They should not be shared with others who did not purchase the training.

How can I access course materials from the training portal?

  1. To access your course material, log into the training portal with your username and password.
  2. On the main dashboard, navigate to My Learning > Current. From here, you will be able to access the information for all available courses along with their materials.
  3. After your training is completed, you will have the content available for 60 days under My Learning > Completed.

Will I receive a certificate of attendance/completion?

Yes, Elastic Training will provide a certificate of completion once the course is completed. You will receive an email with a link and instructions on how to download your certificate as a PDF.

Alternatively, you can log into the training portal and go Dashboard > Awards to download a copy.