Elastic Training

Frequently Asked Questions


General Information

Elastic Training Courses

Descriptions and Outlines

Pricing and Discounts

Recommended Courses

Sold Out or Wait List

Contact Us

Elastic Training Courses

What training courses does Elastic provide?
Elastic offers training courses all over the world. You may find a description along with a course outline on our website.

Do you offer any online training classes?
Not at this time but we will be developing and delivering online trainings in the near future so stay tuned.

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Descriptions and Outlines

Is there a syllabus or agenda for Elastic trainings?
Yes, and they are available on our website with detailed descriptions and outlines per course.

Instructor-led Trainings:

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Pricing and Discounts

What is the cost per course?
Pricing is available on our course catalog and course description page.
1-day courses are priced at $800.00 dollars per day.
2-day courses are priced at $1,600.00 dollars total.
Please visit our course catalog for pricing in different locations and currencies. We accept payment by credit card or purchase orders.

Are there discounts available for Elastic trainings or multi-class discounts?
A 15% off per seat discount is available during the early bird special for two weeks after initial announcement of the course. Additional discounts might be available on our website per course and will be outlined on the course catalog.

Seat(s) must be purchased under the same order to reflect the correct discount and discounts are automatically applied to the order. If you do not see your discount please contact us at training@elastic.co.

Please note bundle discounts do not apply when higher promotions are in place for limited-time offers.

Elastic offers the following multi-class discounts:
Seat(s) must be purchased under the same order to reflect the correct discount.

  • 15% off per seat during the early bird special grace period
  • 10% off bundle when you register for three days of training
  • 15% off bundle when you register for four days of training

I don’t understand the discount or promotion available, what should I do?
The 50% off discount is applied in your order broken down per line item. The discount will apply a 25% off per line item regardless of price when 2 seats or pairs are added to the shopping cart.

Do you allow government or institution funding credits as a form of payment for training?
Elastic is not able to accept payments from government agencies or other entities issuing training credits at this time in order to pay for training. Companies have submitted payment either via PO or credit card to secure their seats in our training and once they received an invoice they have been reimbursed by their government agency directly.

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Recommended Courses

What courses do you have and what prerequisites do you have for each course?
Outlines are available on our website and direct links to the PDF outlines are below:

Instructor-led Trainings and their prerequisites are available in each course description.:

I see it is recommended to take "Elasticsearch: Core Developer", is it required?
It is not required but heavily recommended as the course assumes you have working knowledge of the items covered in the outline for the "Elasticsearch: Core Developer" outline. You can enroll in this course and the “Elasticsearch: Core Developer” course at the same time!

If I wanted to take all courses for the week, will this overlap or conflict with any of the other ones?
There is very little overlap between the concepts and material in this course and the other courses offered. Taking all courses offered will only help, not harm.

Will I be able to ask questions and go over my specific data model in the class with the instructor?
To be respectful of all students time in our classes we do not go over student specific data models and scenarios, but make a best effort to have such discussions during breaks as time permits. We offer consulting services for those who would like to have more in depth one on one consulting of that nature.

Where can I find trainings in my city?
Elastic offers training courses all over the world, please visit our course catalog.

Can you deliver a course in my city or how do I know when you will be delivering training near me?
Please complete our contact us form. Make sure to check the box for "Interested in Training," and you will receive email reminders and notifications about new courses and offerings as they become available.

How do I request a private Elastic training and what is the price per course?
Please complete our contact us form. Make sure to check the box for "Interested in Training," and in the "Tell us a little more about how we can help you" box, provide the following details:

  • 1. What course(s) you would be interested in
  • 2. City where you would like to host the trainings
  • 3. The approximate number of attendees and target month

You will receive a response within 2 business days.

Where can I find the Elastic Public Training agreement?

How do I get a letter of invitation in order to travel to the country where the training will be delivered?
Please email training@elastic.co with your request and please allow two business days for us to process your request.

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Sold Out or Wait List

What can I do to register for a course that shows Sold Out? Is there a waitlist available?
Sold-out courses are not available for registration but you may add yourself to the waitlist. If a seat becomes available a notification email will be sent to those waitlisted and seats are allocated first come, first serve.

Please note we are unable to add additional seats as our venues / training facilities restrict the number of seats that are allocated in a training room.

We are sorry if we couldn't accommodate your request at this time and hope to see you in one of our future training classes in the area.

When will I know if I can attend the course I'm waitlisted for?
If a seat becomes available a notification email will be sent to those waitlisted and seats are allocated first come, first serve.

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Contact Us

What if I have a question the FAQ does not cover?
You may reach us at training@elastic.co, please allow two business days for a reply.

Is there a Contact Us page for other inquiries?
Contacting us is easy. Go to our "Contact Us" page and fill out the form to the right. Please provide a bit of information about yourself and then check the "Interested in Training" box to make sure your request is routed to us appropriately.

In the "Tell us a little bit more about how we can help you" section, provide additional details about your request or question and we'll respond to your inquiry within two business days.

You may also send an email to training@elastic.co.

Contact Us

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Registration and Payment

Login Information

Purchasing and Enrollment Confirmations

Payment by Credit Card

Payment by Purchase Order

Invoicing and Vendor Information

Quote

Login Information

How do I sign up for Elastic training?
Elastic training department uses an online automated system for all registrations. This system allows you to register for courses 24/7 and payment is available with either credit cards or purchase orders.

You will be required to set up an account the first time you log in to the system at https://training.elastic.co/login.html so please select "Sign Up" to create your account.

Returning customers can login at the bottom of the page under the Login section.

For future use, you will have a username and password, which will allow you to make additional purchases, change your personal information, and retrieve training materials and logistics information for the courses you are enrolled in.

Please do not create duplicate accounts with different email addresses, as you will not be able to see your history. If you forget your username please email training@elastic.co and we will be happy to assist you or you can select to reset your password on our website.

Login

What if I forgot my password?
You may select to reset your password via our website and click on "Forgot your password?"

Forgot My Password

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Purchasing and Enrollment Confirmations

How do I purchase seats in Elastic's training courses?
All registrations must be processed via our website at training@elastic.co. Please follow the instructions here to create a username and password.

Select the course(s) from the catalog in which you wish to enroll and process your order. You must complete your order and then upon completion you will receive an order and enrollment confirmation.

Important:

  • If you are registering on behalf of someone else, the order confirmation will be sent to you and the person enrolled in the course.
  • You must enter each attendee's unique email address during the registration process and they will receive instructions on their registration confirmation to create an account.

When do I receive my confirmation for my enrollment?
Upon completion of your order, the system automatically sends an order and enrollment confirmation.

Please keep these documents for future reference as they contain important information. You will also be able to find a copy in your inbox when you login to training@elastic.co.

Email - Order

Email - Enrollment

I'm logged into the system but I don't see any of my orders or course enrollments?
If you created a duplicate account under a different email address, please reach out to us at training@elastic.co and we will assist you with merging your accounts. Just let us know which email address you wish to keep in use.

What should I do if I didn't receive a confirmation of enrollment?
This can happen if someone else registers you for the course using a different email address. You may request for the enrollment to be transferred to you by providing the following information to training@elastic.co:

  • Order number
  • Course name, date, and city
  • Your first name, last name, company name, and email address

A copy of all confirmations will be saved in your inbox under training@elastic.co.

Inbox

Inbox - Email

If I registered my team will I get a notification?
You will receive a copy of the order number but each attendee will receive the enrollment confirmation email.

How can I update the contact information for the individuals attending the training, if I registered a group under one account?
Not a problem. Please email training@elastic.co with the following information and we will transfer the enrollment to the correct individual. Please provide your:

  • Order number
  • Course name, date, and city
  • Your first name, last name, company name, and email address
  • List of attendees and the course they are attending with their first name, last name, and email address if your order has multiple courses and seats

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Payment by Credit Card

What payment methods are available for training?
We accept payments by credit card, including VISA, MasterCard, and American Express. We also accept purchase orders.

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What if my credit card was declined during the checkout process?
Please contact your credit card company to check that you have not exceeded your card limit. Credit/debit cards with a pin will also be declined.

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Payment by Purchase Order

I want to pay with a Purchase Order. What should I do?
We understand that procuring a PO number may take some time. That said, Elastic requires payment made by purchase order no later than the Thursday prior to the start of the course in order to confirm your seat.

Please register through training@elastic.co. During the checkout process enter under PO number "0000" and under comments "PO Pending." This will allow you to purchase the seat in the course.

Once you have submitted your order a registration and confirmation number will be sent automatically and a formal invoice will be sent within two business days of your registration confirmation.

Invoices will have an order number, bank payment information (if paying via purchase order), and any VAT taxes outlined if applicable for European residents.

Once you have a purchase order please email a copy of your purchase order and order confirmation number to orders@elastic.co.

Purchase Order

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Invoicing and Vendor Information

When will I receive an invoice for my order?
If you submitted payment with a purchase order:

  • Once you have submitted your order a registration and confirmation number will be sent automatically and a formal invoice will be sent within two business days of your registration confirmation.
  • Invoices will have an order number, bank payment information (if paying via purchase order), and any VAT taxes outlined if applicable for European residents.

If you submitted payment with a credit card:

  • Your order confirmation message will serve as an invoice. If you need a formal invoice, please email billing@elastic.co

Where can I find Elastic's information so I can set up as a vendor?
Upon submission of your order you will receive a formal invoice with Elastic's financial information so you can set up your system and payment to use Elastic as a vendor. If you require this information in advance please email us at training@elastic.co. If you require this information prior to submitting an order please submit your forms to billing@elastic.co.

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Quote

What if I need to get a quote in order to submit a request for a purchase order or budget approval?
You may create a quote through training.elastic.co by adding the seats to the shopping cart and selecting "Save as Quote." The quote will be saved under your profile and you will receive a copy via email to submit to your purchasing department in order to issue a Purchase Order.

Save Quote

*Important*
You must process your quote into an order and submit payment in order for seats to be confirmed and allocated.
A quote DOES NOT confirm or reserve seat(s) in a training course.

Quotation Email

When you are ready to pay for the seat(s), log in to training.elastic.co or click on the link in your quote confirmation email and process your quote into an order. Your quote will be saved under your profile. Click on the Shopping Cart icon on the top right hand corner and then select "View Quotes."

View Quote

Select the quote and click on "Pay Quote." This will return your items back to the shopping cart and you will be able to process your quote into an order to confirm your seat(s).

Prices are valid for 30 days. If a discount is not applied to your quote / order, please contact training@elastic.co for assistance.
All seats will be processed with a unique email address per attendee.

Pay Quote

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Policies and Logistics

Cancellation Policy

Transfer of Enollments

Course Materials

System Requirements

Venue Address Information

Dietary Restrictions

Certificate of Completion

Cancellation Policy

How do I cancel the course I'm enrolled in?
All payments and fees are non-refundable. It is expected that students will assess the appropriateness of a training event by reviewing the course descriptions and schedules in advance of purchase or registration.

All transfers or postponements must be requested via email to training@elastic.co at least 7 days prior to the start of the scheduled course. See options below if you are unable to attend a course.

What are my options if I'm unable to attend the course I registered for?
If you are unable to attend the training you have two options:

1. Transfer your enrollment

You may select to transfer your enrollment to another person by sending an email notification to training@elastic.co at least seven days prior to the start of the scheduled course with the following information:

  • Your order number
  • Name, date, and location of the course you are currently enrolled in
  • The first and last name, company name, and email address of the person replacing you

2. Postponement of enrollment

You may select to attend the same training at a later time. We will accommodate up to 2 postponements as long as there is availability in the training course selected within 1 year. An email notification requesting a postponement to training@elastic.co is required at least seven days prior to the start of the training session.

It is your responsibility to let us know which future course you wish to enroll in and it must be the same course originally requested.

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Transfer of Enrollments

Can I transfer or postpone my enrollment through training.elastic.co?
All transfers and postponements must be requested via email at training@elastic.co with at least seven days written notice prior to the start of the course.

For transfers please provide the first and last name and email address of the person replacing you in class.

For postponements please email us the course you would like to be transferred into with the name of the course, city, and date.

What if I didn't attend the training I enrolled in?
No-shows for confirmed registrations will not be refunded and are not eligible for postponement. Elastic closes enrollment 2-3 days prior to the start of the class and no further changes will be made unless notified via email to training@elastic.co at least seven days prior to the start of the class.

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Course Materials

When will the materials or slides be distributed?
All registrants will receive an email 48 hours prior to the start of the course to access the materials through training.elastic.co.

Materials are available two days prior to the start of the course and available for three months after the course ends. If you wish to request materials to be available after that date, please email training@elastic.co with your request.

The email notification will come from "Training@elastic.co," so please make sure to check your junk or spam folder if you do not see this email come through. This will also be available in your portal inbox.

Email - Materials

Where can I find the training materials?
Please login to training.elastic.co with your username and password. (See login instructions above.)

On the main dashboard under My Learning > Current > View Details, you will be able to access the information for this course along with the materials.

Dashboard - Current Courses

Course Materials

What if I took the training months ago and I can't find a copy of the materials?
Please log in to training.elastic.co with your username and password. (See login instructions above.)

On the main dashboard under My Learning > Completed > View Details, you will be able to access the information for this course along with the materials.

Dashboard - Completed Courses

Course Materials

Do I need to read the materials before class?
Reading the course materials ahead of time is not required. We recommend you download and bring them to the training in the format which best meets your personal learning requirements, whether that is electronic or printed.

Can I share the training materials?
No. Our training materials are for registered Elastic training attendees only. Please reference the Public Training Agreement in your registration confirmation email.

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System Requirements

Is a computer required for my training course?
All training courses require students to bring their own laptop. If you wish to rent a laptop, Elastic training will assist you by providing information from vendors where you may rent a laptop if requested two weeks prior to the start of the course at training@elastic.co.

Can I request that a laptop be provided for me during training?
Elastic training will assist you by providing information from vendors where you may rent a laptop if requested two weeks prior to the start of the course at training@elastic.co.

Do I need to set up my computer in advance of the training course?
No, all system requirements are available on our "Learn more" pages on our website under prerequisites. Please let us know if you have any additional questions.

I use Windows. What VM engine do you recommend to mount the VM image you will provide for the workshop?
Any VM will work. VirtualBox, VMWare, and Parallels are all good choices. VirtualBox is free to download and install. Also, please set up an installation of a Linux distribution.

What level of Java knowledge is required to attend an Elastic training?
No Java knowledge is required. All of our examples are language-agnostic as we use JSON to describe what messages fly to and from Elasticsearch. This is a simple syntax that should be familiar to any programmer.

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Venue Address Information

Why can't I find the address of the training venue on the website?
Don't fret! Once the training location is confirmed, we will send an email notification to all registered attendees with the appropriate address information.

Will the advertised location ever change for a training course?
Once a location is published to our website, we make every effort to keep it. Sometimes, we encounter unforeseen circumstances and we have to change the location to a nearby city due to venue availability.

If the city location changes all attendees are notified approximately 15-20 days prior to the start of the course, if not sooner.

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Dietary Restrictions

What if I have special dietary requirements?
That's not a problem. Five days prior to the start of your course, send your dietary requirements to training@elastic.co. Please include your registration number, date, and the location of the training in your request.

We provide a vegetarian option for all of trainings.

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Certificate of Completion

Does Elastic provide a certificate of completion? When will this be available?
Elastic training will provide a certificate of completion once the course is completed. Your instructor will take enrollment at the end of the course and an automated email will be sent with a link and instructions on how to download your certificate.

You may also log in to training.elastic.co and under your Dashboard > Awards > Proof of Completion, you will be able to download a copy.

Email - Completion

Awards

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Email Address Verification

How can I verify my email address?
In order to verify your account the main dashboard will display a resend verification email. Click on this link and you will receive an email invitation with the link for verification. A confirmation will be displayed on the dashboard upon completion.

email-verify-message.jpg

email-verify-message-2.jpg

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