Elastic Training

Frequently Asked Questions


General Information

Elastic Training Courses

Elastic offers training courses worldwide. We deliver in-classroom instructor-led, virtual and on-demand training courses. You may find a description along with a course outline on our website.

New Courses and Curriculum Changes

Elastic Training has renamed some of the current courses and wish to make you aware of these changes.

  • Core Elasticsearch Operations has become Elasticsearch Operations I
  • Core Elasticsearch Developer has become Elasticsearch Developer I
  • Kibana Workshop has become Kibana Data Analysis I


Two new training courses will replace our existing course offerings as of October 1, 2017. Please note you may select to enroll in either of current courses or new but you should not need to attend both. For more details please visit our website.

  • Elastic Stack Workshop is available as the Elastic Stack Data Administration I
  • Advanced Elasticsearch Developer is available as Elasticsearch Developer II
  • Advanced Elasticsearch Data Modeling is available as Elasticsearch Developer II


Instructor-Led Training
In-Classroom Virtual Classroom
Elastic Stack Data Administration I Elastic Stack Data Administration I (Virtual Classroom)
Elasticsearch Operations I Elasticsearch Operations I (Virtual Classroom)
Elasticsearch Developer I Elasticsearch Developer I (Virtual Classroom)
Elasticsearch Developer II Elasticsearch Developer II (Virtual Classroom)
Kibana Data Analysis I Kibana Data Analysis I (Virtual Classroom)


On-Demand Training

All on-demand training courses are available for 90 days and the date will be outlined on your purchase confirmation.

On-Demand Purchase Confirmation


Private Training

All public training courses are also available for on-site training anywhere worldwide.

Private trainings are available in-classroom or virtual classroom.

To request a private training, please complete our Contact Us form.

Check the box for "Interested in Training," and "Tell us a little more about how we can help you" by providing the details below:

  1. Training course(s) selection
  2. City/State/Country where trainings will be delivered
  3. Approximate target month/year to be delivered
  4. Number of attendees


Subscriptions

Elastic Online Training Annual Subscription allows you to access to both instructor-led Virtual Classroom training as well as self-paced On-Demand for 365 days.

This annual subscription to our Online training catalog is valid for (1) person and includes the following:

Virtual Classroom Training

Your subscription package includes access to all virtual classroom trainings, which are offered worldwide during 2 or 4 consecutive days, for 4 hours brackets. Courses are available in different time zones. We warranty availability in any of our training courses as a subscription customer.


On-Demand Training

These are self paced trainings you may select to take at any time during your subscription period. You may try one of our free courses at this time or both for either Machine Learning or X-Pack Security which will not longer be free of charge as of June 26, 2017.


The Training Subscriptions are associated with named individuals, and designed to give each named student access to all of our online courses (including both currently available and future courses over the next year), so are not designed to be shared or transferable. (Except in the case that one of your employees departs, then we do have a process in place to transfer that subscription to a replacement employee.)

In order to provide you with pricing for a subscription please contact us directly.

If you have additional questions reach out directly to training@elastic.co


Learning Paths (aka Matrix)

Learning Paths (aka Matrix)


Descriptions and Outlines

The Learn More Pages on our website contain descriptions, outlines, and requirements available by course.

You may select to attend trainings in-classroom or virtual classroom or a combination of both. For a full schedule by course, country, city or time zone please visit each catalog page below.

In-Classroom Catalog Page Virtual Classroom Catalog Page
Elastic Stack Data Administration I Elastic Stack Data Administration I
Elasticsearch Operations I Elasticsearch Operations I
Elasticsearch Developer I Elasticsearch Developer I
Elasticsearch Developer II Elasticsearch Developer II
Kibana Data Analysis I Kibana Data Analysis I


Recommended Courses

There is very little overlap between the concepts and material in our training courses offered. Taking all courses offered will only help, not harm.


Instructor-Led Classroom or Virtual Training

Prerequisites are available in each course description and a brief description below. Please read them in detail before purchasing. Comfort using the terminal or command line is recommended for all trainings.

The virtual classroom uses lots of JavaScript. We recommend that you disable any ad-blockers (some interfere with the virtual classroom) and that you restart your web browser before logging in.

  • Elastic Stack Data Administration I
    No prior knowledge of the Elastic Stack is required. Comfortable using the terminal or command line is recommended.
  • Core Elasticsearch Operations I (Formerly known as Core Elasticsearch Operations)
    No prior knowledge of Elasticsearch is required. Comfortable using the terminal or command line is recommended.
  • Core Elasticsearch Developer I (Formerly known as Elasticsearch Developer)
    No prior knowledge of Elasticsearch is required. Students should be software developers familiar with programming concepts and should be familiar with running commands from a command line or terminal.
  • Elasticsearch Developer II
    Attend the 2-day Core Elasticsearch Developer I course, or possess equivalent Elasticsearch knowledge.
  • Kibana Data Analysis I (Formerly known as Kibana Workshop)
    No prior knowledge of Kibana or the Elastic Stack is required.

To be respectful of all students time in our classes we do not go over student specific data models and scenarios, but make a best effort to have such discussions during breaks as time permits. We offer consulting services for those who would like to have more in depth one on one consulting of that nature.


Virtual Classroom Training

We offer all public instructor-led classroom training in a virtual training classroom and prerequisites will be the same. Delivery duration and requirements might differ so please visit the Learn More page for each course.

On-Demand Training has no prerequisites.

If for any reason you encounter any technical difficulties, please email training@elastic.co with the following information:

To: training@elastic.co
Subject: Course Name - (On-Demand)
Please provide any details on what went wrong including screenshot to expedite resolution.


Pricing and Discounts

Please visit our course catalog for pricing in different locations and currencies. We accept payment by credit card or purchase order.

  • On-demand training is priced at $400.00 per day.
  • 1-day courses are priced at $800.00 dollars.
  • 2-day courses are priced at $1,600.00 dollars.

Early bird discounts are available during the first two weeks after initial release of our monthly schedule calendar. Additional discounts might be available on our website per course and will be outlined on our course catalog.

Seat(s) must be purchased under the same order to reflect the correct bundle discounts and shall be purchased with the same currency.

If you do not see your discount please contact us at training@elastic.co before proceeding with your order and payment.

Bundles automatically apply to your order as follows:

  • 10% off for 3 days of in-classroom classroom or 6 days virtual classroom training.
    This is a combination of a 2 day course + 1 day course equivalent delivery in a virtual classroom (4 days virtual + 2 days virtual).
  • 15% off for 4 days of in-classroom classroom or 8 days virtual classroom training.
    This is a combination of 2 day course + 2 day course or (4 days virtual + 4 days virtual).
  • 20% off for 5 days of in-classroom classroom or 10 days virtual classroom training.
    This is a combination of 2 days + 2 days + 1 day course equivalent delivery in a virtual classroom (4 days virtual + 4 days virtual + 2 day virtual).

Elastic is not able to accept payments from government agencies or other entities issuing training credits at this time in order to pay for training. Companies have submitted payment either via purchase order or credit card to secure their seats in our training and once they received an invoice they have been reimbursed by their government agency directly.

Top


Registration and Payment

Login Information

The Elastic Training department uses an online automated system for all registrations. This system allows you to purchase and register for courses 24/7.

In order to sign up to our training, you are required to create an account in our system by selecting "Sign Up" at https://training.elastic.co/login.html.

Returning customers may login at the bottom of the page under the Login section.

*Important* Do not create duplicate accounts with different email addresses, as you will not be able to see your history.

If you create a duplicate account under a different email address, please contact us at training@elastic.co, and we will assist you with merging your accounts. Please let us know which email address you wish to keep in use.

For future use, your dedicated username and password, will allow you to make additional purchases, change your personal information, retrieve training materials, and logistics information for the courses you are enrolled in.

If you need assistance to access your account, please email training@elastic.co or you may select to reset your password via our website and click on "Forgot your password?".

Login Screen

Login Screen

Reset Password

Reset Password


Email Verification

In order to verify your account, the main dashboard will display a resend verification email. Click on this link and you will receive an email invitation with the link for verification. A confirmation will be displayed on the dashboard upon completion.

Dashboard - Verification Email

Verification Email Example

Dashboard - My Learning - Current


Purchasing and Enrollment Confirmations

All registrations must be processed via our website at training.elastic.co. You may select to create a user account now, before, or during the checkout process.

From the catalog, select the trainings you wish to purchase. To enroll for another course, you may select “continue shopping”, or if you like to add another participant, please select “add another participant.”

*Important* if you are registering on behalf of someone else:

  • You must enter each participant unique email address during the registration process.
  • The order confirmation will be sent to you and not the participant attending the training.
  • Registration confirmations will be sent to each participant.

The system will create a user account by participant email address. Each participant will receive a registration confirmation with the course name, date, time and location and other logistic information before attending the course.

To complete your order, please proceed to checkout. Payments are available with either credit cards or purchase orders. Order and registration confirmations are automatically email.

Please keep these documents for future reference as they contain important information. A copy of all confirmations can be obtained in your inbox when you log into training.elastic.co.


Order Form

Order Form

Registration Confirmation

Registration Confirmation

Account Profile and Inbox

Account Profile and InboxAccount Profile and Inbox

Payment by Credit Card

We accept credit card payment, including VISA, MasterCard, and American Express.  

If your credit card is declined:

  • Contact your credit card company to verify your credit limit has not been exceeded
  • For your security, credit/debit cards with pin numbers are not accepted. Contact your credit card company to remove this pin if you wish to use your credit/debit card.


Payment by Purchase Order

We understand that procuring a purchase order number may take some time. That said, Elastic requires payment by purchase order are received no later than the Thursday prior to the start of the course in order to confirm your seat.

Please register through training.elastic.co. During the checkout process enter your purchase order number. If you need to create a quote in order to procure a purchase order prior to to submitting your order please follow the instructions under Quote & Order Process available on this FAQ page.

Once you have submitted your order, an order and registration confirmation number will be sent automatically. A formal invoice will be sent within two business days of your registration confirmation to the billing address and email provided.

You must send a copy of your purchase order with your order confirmation number to orders@elastic.co no later than the Thursday prior to the start of the course. Once payment is received your seats are confirmed.

Checkout


Vendor & Invoice Information

If your company or procurement department requires a vendor form or bank information prior to submitting an order please submit your request to billing@elastic.co.

All purchases automatically receive an order number and confirmation email.


If you submitted payment with a purchase order:

  • You will automatically receive an order and registration confirmation number. A formal invoice will be email within 2 business days with your order number, bank payment information and any VAT taxes outlined if applicable for European residents.

If you submitted payment with a credit card:

  • Your order confirmation message will serve as an invoice. If you need a formal invoice, please email billing@elastic.co with a copy of your order and your order number in the subject line.


Quote & Order Process

You may create a quote by logging into training.elastic.co and adding the seats to the shopping cart and selecting "Save as Quote."

The quote will be saved under your profile and you will receive a copy via email or your Quotation and email confirmation which should be used by your purchasing department in order to issue a Purchase Order or receive management approval before purchasing seats.

*Important* A quote DOES NOT confirm or reserve seat(s) in a training course. You must process your quote into an order and submit payment for seats to be confirmed and allocated in a training course by the Thursday prior to the start of the course.

Shopping Cart

Quote Confirmation

Quote Confirmation

Quote Email Confirmation

Quote Email Confirmation

When you are ready to pay for the seats, login to training.elastic.co or click on the link in your quote confirmation email and process your quote into an order. Your quote will be saved under your profile. Click on the Shopping Cart icon on the top right hand corner and then select "View Quotes."

View Quotes

Select the quote and click on "Pay Quote." This will return your items back to the shopping cart and you will be able to process your quote into an order to confirm your seat(s).

*Important* Prices are valid for 30 days.

All seats need to be processed with a unique email address per participant in order to proceed with the purchasing process.

If a discount is not applied to your quote/order, please contact training@elastic.co for assistance.

Orders/Quotes

Top


Policies and Logistics

Cancellation Policy

All payments and fees are non-refundable. It is expected that participants review the course descriptions and schedules in advance of purchase or registration.

Registration for all training courses closes 2 days prior to the start of the class and no further changes will be made.

No-shows for confirmed registrations will not be refunded and are not eligible for transfer or postponement.


Transfer or Postponement Enrollment

All transfer and postponement of enrollments must be requested via email at training@elastic.co with at least (10) ten business days written notice prior to the start of the course. You can transfer and postpone an enrollment twice within a 2 month period. Additional transfers are subject to a full priced seat.

You may transfer your enrollment from any course as long as the currency is the same from your original order. Please contact training@elastic.co if you would like a confirmation on which courses are available and subject to transfer availability.

If you would like to transfer from one of the following courses you may do so before September 30, 2017. After this date an additional fee for (1-day) may be purchased.

These courses will be replaced with our new curriculum as of September 30, 2107:

For transfer of enrollment, please provide participants:

  • First and last name
  • Email address of the person replacing you in class
  • Order number

For postponements, please provide:

  • Course name
  • City / State / Country
  • Date of training you wish to attend
  • Delivery method (in-classroom or virtual classroom & timezone)


Course Materials

Participants will receive an email 48 hours prior to the start of the course with detail instructions on how to access/download materials on our training portal.

Materials will be available for two months which are accessible through training@elastic.co.

Please check your junk or spam folder if you do not receive this email from training@elastic.co.

Our training materials are for registered Elastic Training attendees only. Please reference the Public Training Agreement in your registration confirmation email.

The virtual classroom uses lots of JavaScript. We recommend that you disable any ad-blockers (some interfere with the virtual classroom) and that you restart your Web Browser before logging in.

Material Email Confirmation

Material Email Confirmation


Dashboard Instructions for Materials

Please log into training.elastic.co with your username and password. (See login instructions above.)

On the main dashboard under My Learning > Current > View Details, you will be able to access the information for the course along with the materials.

After your training is completed, you will have the content available on the dashboard under My Learning > Completed > for up to 2 months.

Dashboard - My Learning

Dashboard - Course


System Requirements

All training courses require students to bring their own laptop. If you wish to rent a laptop, Elastic Training will assist you by providing information from vendors where you may rent a laptop if requested two weeks prior to the start of the course at training@elastic.co.

All system requirements are available on our "Learn more" pages on our website under prerequisites.

Browser Recommendations

Students having browser issues that are not responding please follow the recommendations below. First clear cookies, cache and to try again and/or we recommend to try a different browser with the specified versions outlined below:

As of October 6, 2016 the following browsers are supported.

  • Google Chrome: Latest stable version supported.
    Verified with version 53.0.2785.89
  • Mozilla Firefox: Latest stable version supported
    Verified with 49.0
  • Safari: Latest stable version supported on Mac OS X only
    Verified with version 6.0, 7.0, 8.0 and 9.0
  • Microsoft Internet Explorer: Latest stable version supported
    Verified with Edge 13 and Internet Explorer 11.0


Playing Content for On-Demand Training

If you are having problems playing content on Firefox but not on Chrome or IE, often the cause is the Flash plugin specific for Firefox. In this case, please use the following link as reference:

https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems#w_flash-works-in-internet-explorer-or-chrome-but-not-in-firefox


Venue Address Information

Once the training location is confirmed, we will send an email notification to all registered participants with the name, address and parking information.

Once a city location is published on the website, we make every effort to find a venue near downtown areas or airports. Sometimes, we encounter unforeseen circumstances and we have to change the location to a nearby city due to venue availability.

Should the city location change, participants will be notified approximately 15-20 days prior to the start of the course, if not sooner.


Dietary Restrictions

Please send your dietary requirements to training@elastic.co five days prior to the start of your course training to include:

  • Registration number
  • Date of training
  • Location of the training in your request

We provide a vegetarian option for all of trainings.


Certificate of Completion

Elastic Training will provide a certificate of completion once the course is completed. Your instructor will take enrollment at the end of the course, and an automated email will be sent with a link and instructions on how to download your certificate. You can also log into training.elastic.co to download a copy.

EMail - CertificateDashboard - Certificate


Sold Out or Wait List

Sold-out courses are not available for registration but you may add yourself to the waitlist. If a seat becomes available, a notification email will be sent to those waitlisted and seats are allocated first come, first serve.

Please note: we are unable to add additional seats as our venues / training facilities restrict the number of seats that are allocated in a training room.

We are sorry if we couldn't accommodate your request at this time, and hope to see you in one of our future training classes in the area or in one of our virtual training courses available in different time zones.


Terms and Conditions


Contact Us

For any training inquiries or instructional technical difficulties, please email us.

If for any reason you encounter any technical difficulties please provide us with the following information:

  • Course Name
  • Location
  • Delivery Method: Instructor-Led / On-Demand / Virtual
  • Order Number
  • Please provide details on what went wrong including screenshot to expedite resolution.

Our training help desk will automatically generate a case in order to assist you and you should receive a response within 24/48 hours. Please keep your case number as a reference.

Another option is via our "Contact Us" page. Please provide the required information and check "Interested in Training" to make sure your request is routed to us appropriately.

In the "Tell us a little bit more about how we can help you" section, provide additional details about your request or question and we’ll respond to your inquiry within two business days.

Contact Us

We look forward to having you in class! – Elastic Training


Top