Customer experience beyond memos: a how‑to guide

The President's Management Agenda, the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, and OMB Circular A-11 all hold government agencies accountable for improving the customer experience (CX) during moments that matter to citizens.

This how-to guide, developed by GovLoop, and underwritten by Elastic, provides tangible ways to take a customer-centric approach to everyday work – regardless of job title or government agency.


  • Learn more about the current drivers of CX in government
  • See how forward-thinking agencies approach CX
  • Discover tools that help agencies in their CX journey, including Elastic

Other references

Download the how-to guide