Implementing search and generative AI for your knowledge base

You know you want an intuitive, highly relevant, AI-powered search experience for your knowledge base. You understand the benefits search will bring — better customer experiences and easier self-service for support issues.

But where do you start?

First, decide what type of search implementation makes the most sense for your use case — you can build or buy.

Then, scope out how to plan, implement, test, and maintain your new search solution, including key considerations for data ingestion/syncing.

This ebook dives into:

  • The differences between out-of-the-box and custom search: What makes sense for you
  • What you need — and who needs to be involved — for a smooth implementation
  • How AI and generative AI are pushing search relevance to new heights

Additional resources

Download the ebook