Platform Services
Elastic Stack Operation & Management
Search & Analysis
Machine Learning
Data Ingest & Transformation
Data Exploration & Visualization
Elastic Observability
Elastic APM3
Elastic Logs
Elastic Metrics
Elastic Uptime
Elastic Security
Elastic Maps
Elastic App Search
Elastic Workplace Search
Support
L2: 1 day
L3: 2 days
L2: 4 hrs
L3: 1 day
L2: 4 hrs
L3: 1 day
Platform Services
Elastic Stack Operation & Management
Search & Analysis
Machine Learning
Data Ingest & Transformation
Data Exploration & Visualization
Elastic Observability
Elastic APM3
Elastic Logs
Elastic Metrics
Elastic Uptime
Elastic Security
Elastic Maps
Elastic App Search
Elastic Workplace Search
Support
L2: 1 day
L3: 2 days
L2: 4 hrs
L3: 1 day
L2: 4 hrs
L3: 1 day
2 Elastic Cloud subscriptions on AWS GovCloud (US) are only available annually at this time (not monthly).
3 Elastic APM is not supported on Elastic Cloud Standard when purchased through the AWS Marketplace.
4 Refer to the Alerting section (Kibana Alerts and Kibana Actions items) for further details.
5 Elastic Maps Service - Terms of Service
6 There are two options for OpenTelemetry intake: native support of the OpenTelemetry protocol directly into APM Server (experimental), and the Elastic exporter on the OpenTelemetry collector, which is the recommended approach. If you choose the latter, note that Elastic Cloud does not host the Elastic exporter on the OpenTelemetry collector exporter, refer to documentation to set one up adjacent to your applications.
7 Elastic Certified Professionals can be added as additional Support contacts on paid subscriptions at no additional charge.
8 Access to administering Kibana subfeature privileges start at the Gold tier and are available on a per-feature basis matching the feature’s subscriptions tier.
The list above reflects the features available in the latest version of the Elastic Stack. Any features or functions of services or products referenced on this page or other pages, or in any presentations, press releases or public statements, which are not currently available or not currently available as a GA release, may not be delivered on time or at all. The development, release, and timing of any features or functionality described for our products remains at our sole discretion. Customers who purchase our products and services should make the purchase decisions based upon services and product features and functions that are currently available.