Improve customer satisfaction and employee productivity by investing in search applications built for customer success.
Elasticsearch offers increased visibility and business insights across its many use cases, like self-service support knowledge bases, internal workplace knowledge bases, custom applications, and website search.
169 Elasticsearch customers shared their experiences with the product through a third-party survey managed and analyzed by Socratic Technologies.
Read the report to learn how Elastic delivers personalized, highly relevant search experiences that help customers self-serve to solve issues, which means increased customer loyalty, reduced support time and costs, streamlined support agent training, and more.
- 90% improvement in employee satisfaction
- 74% improvement in customer satisfaction
- 71% reduction in response times to customers
- 66% reduction in cost per case for agent
- See why Elastic was named a Leader in the Gartner Magic Quadrant for Insight Engines report
- Learn how Elastic Enterprise Search drives value across all industries from our customer success stories
- Learn more about Elastic Enterprise Search use cases