Drive results through customer success with the power of search

Improve customer satisfaction and employee productivity by investing in search applications built for customer success.

Elasticsearch offers increased visibility and business insights across its many use cases, like self-service support knowledge bases, internal workplace knowledge bases, custom applications, and website search.

169 Elasticsearch customers shared their experiences with the product through a third-party survey managed and analyzed by Socratic Technologies.

Read the report to learn how Elastic delivers personalized, highly relevant search experiences that help customers self-serve to solve issues, which means increased customer loyalty, reduced support time and costs, streamlined support agent training, and more.


  • 90% improvement in employee satisfaction
  • 74% improvement in customer satisfaction
  • 71% reduction in response times to customers
  • 66% reduction in cost per case for agent

Additional resources

Download the report