Observability
Retail

Global ecommerce marketplace drops Splunk, standardizes on Elastic for global observability

Future-proofed and cost-efficient scaling

Replacing Splunk with Elastic allows for unlimited data to be observed in a cost-efficient manner. As the company grows, they are now seamlessly able to add new data sources for complete observability.

Elastic offered superior customer support

In switching from Splunk to Elastic, the company instantly saw how Elastic’s empathy-driven vendor-customer connection provided their teams ease of mind that the company chose the right partner to help them scale.

Reduced MTTK, increased revenue and satisfaction

The prolonged MTTK with Splunk was reduced to seconds or minutes with Elastic. In turn, this observability helped avoid downtime on their ecommerce site, resulting in increased customer satisfaction and fresh marketing capabilities.


Company Overview

The global ecommerce marketplace operates in 15 countries, has more than 48 million customers and processes over 400,000 transactions daily. With so much data, Elastic Observability was certain to support the retailer’s continued growth.

Why Elastic instead of Splunk?

With so much data being generated from across their myriad sources, Elastic Observability was the natural choice to support the retailer's continued growth as it expands across the globe. This ecommerce giant harnesses Elastic Observability taking advantage of logging analytics, metrics, machine learning and alerting—all powered by the Elastic Stack.

  • Logging with Elastic scales in a cost-efficient manner when compared to using Splunk. With Elastic, the company easily ingests terabytes of data every day without the cost constraints that Splunk had placed on them. They no longer have to leave potentially important log data unanalyzed to stop incurring debilitating overage costs.
  • Elastic offers a future-proof solution unmatched by Splunk. Elastic's excellent customer service and support, in addition to the company's internal Elastic champions, provided senior executives peace of mind that migrating from Splunk to Elastic was the right decision.
  • MTTK for sales and marketing requests, website errors, and outages reduced to seconds or minutes under Elastic. As a result, customers are better served, vendor satisfaction has increased, and the marketing department has fresh insights into campaigns that they previously could not see.

Ready to start migrating from Splunk to the Elastic Stack? Learn more.