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GenAI for Customer Support — Part 2: Building a Knowledge Library
Elasticsearch Labs
Inside ElasticAI

GenAI for Customer Support — Part 2: Building a Knowledge Library

This series gives you an inside look at how we're using generative AI in customer support. Join us as we share our journey in real-time!

Cory Mangini
Elastic Support Hub starts using semantic search
Elasticsearch Labs
Inside Elastic

Elastic Support Hub starts using semantic search

We transitioned our Support Hub to semantic search, a more advanced search method that understands user intent rather than relying on keywords. This transition helps provide customers with more relevant search results in Elastic's support content.

Chris Blaisure

Ready to build state of the art search experiences?

Sufficiently advanced search isn’t achieved with the efforts of one. Elasticsearch is powered by data scientists, ML ops, engineers, and many more who are just as passionate about search as you are. Let’s connect and work together to build the magical search experience that will get you the results you want.

Try it yourself