Fiber-based broadband and entertainment has expanded rapidly across Europe in recent years. Belgium is no exception, where the goal is to provide fiber optic connections to 95% of homes and businesses by 2023.
Leading the way is Proximus, which offers broadband, TV, and mobile services in Belgium under the Proximus, Scarlet and Mobile Vikings brands. It is also active in Luxembourg as Proximus Luxembourg SA, under the brand names Tango and Telindus Luxembourg, and in the Netherlands through Telindus Netherlands.
The roll-out of the organization’s highly anticipated 10 Gbps fiber network will set the future standard for download and upload speeds in these countries and its business systems are equally innovative.
“We’re connecting a home or business with fiber every 15 seconds,” says Yves Biver, Tribe Lead and Chapter Area Lead of Integration, Proximus. “Our internal applications and networks must be equally advanced to meet customer expectations, whether they’re setting the date of a service installation or configuring their entertainment package.”
These digitalization goals also apply to the ordering processes and the interactions with other licensed operators (OLO’s). To address these objectives, Proximus deployed an array of search and process monitoring solutions that enable its teams to understand where business transactions stand at any given time.