Contracting Hub: Customer agreements

When purchasing an Elastic subscription directly from Elastic, an Order Form will be executed. The Order Form sets out the subscription level, the subscription term, and the applicable pricing. Each Order Form is governed by a particular Elastic agreement, which is referenced in the Order Form.

With Elastic's Cloud Service, you can quickly and easily search your environment for information, analyze data to obtain insights, and protect your technology investment. Elastic's Cloud Service provides scalable and flexible cloud computing resources tailored to meet various business needs. Elastic's Cloud Service allows for automatic scaling of computing power, storage, and networking, ensuring optimal performance and cost-efficiency. Elastic's Cloud Service is based on a shared model. Review our Cloud Services Subscription Agreement or learn more about our Cloud Service Subscription contracting process.

Elastic's self-managed Software, the Elastic Stack, consists of Elasticsearch, Kibana, and Integrations, powering a wide variety of use cases. Elastic offers flexible plans to help you get the most out of your self-managed (a.k.a. "on-premises" software) subscriptions. Review our Software Subscription Agreement or learn more about our Software Subscription contracting process.

We're ready to help at any stage of your journey! Support Services are generally included with an Elastic Cloud Service or Software subscription. To learn more, view our Support Services Policy for Cloud Services and our Support Services Policy for Software Subscriptions.

Connect with our expert consultants or expand your own Elastic skills with our latest training courses. The Services Agreement contains Elastic’s general terms and conditions applicable to a purchase of Elastic’s Consulting Services and Training Services subscriptions. Review our Services Agreement or learn more about our Consulting Services and Training Services contracting process.

Elastic's Data Processing Addendum governs the processing of any customer personal data by Elastic (as a processor) during the provision of our Elastic's Cloud Service, Support Services, and/or Consulting Services. Learn more about how Elastic processes customer personal data that might be shared with us.

Elastic's Information Security Addendum details Elastic's state of the art Information Security program implemented by Elastic to protect the security, confidentiality, and integrity of our customers' information. Learn more about Elastic's Information Security Standards, Elastic's Security Certifications, and Information Security FAQs.

Additional questions? Please contact your Elastic Account Executive for more information.