Consulting Services — Services Description

Catalog of Services Packages with Full Description and Scope

Base Packages

Add-on Packages:

Base Packages

Design Services:

Package SKU Name Duration Description and Scope
Services: Best Practices and Architecture Consulting4 Consulting Days
Description:

Consulting session with Elastic and customer team to discuss use case, business requirements, reference architecture and data best practices and sizing methodology for the Elastic Stack.

Recommended allocation of time:
  • 2 consulting days for a best practices consulting session with customer and Elastic
  • 1-½ consulting days for architecture guidance
  • ½ consulting day for document preparation
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Project kickoff and best practices consulting session
  • Engagement Report
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Modification or manipulation of customer production data, applications, or platform
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: Architecture and Design8 Consulting Days
Description:

Discovery sessions with Elastic and customer team, followed by a detailed discovery and consulting phase of customer use case, business requirements, availability, data model and query requirements for use in architecture guidance. May include all Elastic Stack components.

Recommended allocation of time:
  • 2 consulting days for project kickoff and discovery sessions with customer
  • 5 consulting days for detailed use case, business requirements, data model and query requirements
  • 1 consulting day for document preparation
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Project kickoff and discovery sessions
  • Architecture Design Document including Capacity Planning
  • Results briefing
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Modification or manipulation of customer production data, applications, or platform
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: POC Design4 Consulting Days
Description:

Consulting session with Elastic and customer team to discuss use case, business requirements, reference architecture, and data best practices and sizing methodology for the Elastic Stack, and plan an Elastic Proof-of-Concept (“POC”) platform. POC Design and definition of POC success will be established during the consulting sessions. Includes implementation advisory services and oversight during the implementation by customer or partner.

Recommended allocation of time:
  • 2 consulting days for best practices consulting session, including building a definition of POC success
  • 2 consulting days for guidance during the implementation by customer or partner
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Project kickoff and best practices consulting session
  • Engagement Report
  • Includes travel and expenses
Not included in scope:
  • Modification or manipulation of customer production data, applications, or platform
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems

Strategy and Planning:

Package SKU Name Duration Description and Scope
Services: Migration Strategy8 Consulting Days
Description:

Discovery sessions with Elastic and customer team followed by a detailed discovery and consulting phase of customer use case, business requirements, legacy platform, data model, access patterns and query requirements for use in planning migration to the Elastic Stack from a legacy search or analytics platform, including Lucene and Solr-based search engines, Microsoft® FAST Search, HP® IDOL, Endeca®, Splunk, or Attivio®. Other legacy search engines may be considered. This service also applies to migrations to the Elastic Cloud platform.

Recommended allocation of time:
  • Strategy and recommendations for migration to Elasticsearch from Lucene and Solr-based search engines, Microsoft® FAST Search, HP® IDOL, Endeca®, Splunk, or Attivio®
  • 2 consulting days for project kickoff and discovery sessions with customer
  • 4 consulting days for detailed discovery and research on use case, business requirements, legacy platform, data model and query requirements
  • 1 consulting day for document preparation
  • 1 additional consulting day that may be utilized for any of the above tasks as well as in oversight of the execution of the migration (as performed by customer or a third-party)
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Discovery sessions
  • Migration Strategy Document
  • Results briefing
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Modification or manipulation of customer production data, applications, or production platform
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: Upgrade Strategy8 Consulting Days
Description:

Discovery sessions with Elastic and customer team followed by a detailed discovery and consulting phase for planning and testing an upgrade strategy from a legacy version to a current version of Elastic products.

Recommended allocation of time:
  • 2 consulting days for project kickoff and discovery sessions with customer
  • 2 consulting days for detailed discovery and research on use case, business requirements, legacy platform, data model and query requirements
  • 3 consulting days for upgrade testing in a customer-provided, non-production environment
  • 1 consulting day for document preparation
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Discovery sessions
  • Upgrade Strategy Document
  • Results briefing
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Modification or manipulation of customer production data, applications, or production platform
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: Development Consulting8 Consulting Days
Description:

Consultative and advisory services on a customer's development project. This can include development areas such as client support using Elasticsearch APIs and Query DSL, Elastic Stack plugins, or Elasticsearch client libraries. Feasibility may depend on the specific areas of development expertise available within the Elastic organization.

Recommended allocation of time:
  • 2 consulting days for project kickoff and discovery sessions with customer
  • 5 consulting days for detailed assistance on API use or coding recommendations with the customer development team
  • 1 consulting day for document preparation
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Project kickoff and discovery sessions
  • Recommendations Report
  • Results briefing
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Modification or manipulation of customer production data, applications, or platform
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: Project & Technical Oversight1 Consulting Day (required days estimated at 15% of the overall project time represented in days for projects of 17 days or above)
Description:

Named Project & Technical Oversight allocated to customer on a per project basis to provide ongoing overall project management, solution technical oversight, and advisory services on Elastic products and services being delivered by Elastic or a partner.

Recommended allocation of time:
  • The consultant will provide ongoing project management, technical oversight, and advisory services for the customer and/or partner (subcontractor) during the duration of the project
  • The consultant will be accessible to the customer staff and/or partner (subcontractor) allocated to the project
  • The consultant will represent and advocate for the customer's interests within Elastic and Elastic products. The consultant will be responsible for quality assurance during the project representing the Elastic brand to ensure proper delivery of the project by Elastic and/or partner (subcontractor)
The consultant will lead and perform the following functions during the project:
  • Participate in technical scoping
  • Perform technical oversight
  • Establish project milestones and checkpoints
  • Produce and review status reports
  • Review Elastic and/or partner (subcontractor) billable hours
  • Perform final deliverable(s) review and delivery
  • Schedule and lead final customer briefing
  • Schedule and lead Support Handoff
  • Perform retrospective and review feedback
Deliverables available in scope: The following documents should be created as deliverables by the consultant:
  • Technical scoping document
  • Project milestone schedule
  • Weekly status updates
The Consultant will also be responsible for the following activities during the project:
  • Scheduled meetings with customer, Elastic, and/or partner (subcontractor) as needed
  • Ongoing Elastic product and architecture strategy and recommendations
  • Ongoing advisory services during the duration of the project
  • Oversight and facilitation of support escalation issues with regard to Elastic product, personnel, resources and process
  • The majority of this service can be delivered by the Consultant remotely, but travel and expenses are included if necessary
Not included in scope:
  • Modification or manipulation of customer production data, applications, or platform
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems

Platform Assessment

Package SKU Name Duration Description and Scope
Services: Health Check and Architecture Review4 Consulting Days
Description:

Discovery consulting sessions with Elastic and customer team architecture, configuration and data diagnostics for use in assessing the health of an existing Elastic Stack platform, followed by a detailed discovery phase of customer use case, business requirements, availability, data model, and query requirements. Includes detailed assessment and recommendations for the customer’s existing Elastic platform and data.

Recommended allocation of time:
  • 2 consulting days for project kickoff and discovery sessions with customer
  • 1-½ consulting day for detailed discovery and research on use case, business requirements, data model and query requirements
  • ½ consulting day for document preparation
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Project kickoff and discovery sessions
  • Health Check Report
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Modification or manipulation of customer production data, applications, or production platform
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: Performance Package8 Consulting Days
Description:

Discovery consulting sessions and architecture review with Elastic and customer team followed by a detailed discovery phase on business use case and data model for sizing needs, availability, and performance optimization in an existing Elastic platform. Topics would include capacity planning, strategy and optimization recommendations on platform architecture, Elasticsearch mapping and indices, Query DSL, and object relationships.

Recommended allocation of time:
  • 2 consulting days for project kickoff and discovery sessions with customer
  • 2 consulting days for architecture review
  • 3 consulting days for detailed discovery and research on performance diagnostics from the customer platform, capacity requirements, data model and query DSL
  • 1 consulting day for document preparation
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Health Check Report with Capacity Planning Recommendations
  • Results briefing
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Modification or manipulation of customer production data, applications, or platform
  • Recommendations, handling or administration of third-party software, software data, or systems
Additional Requirements:
  • Knowledgeable customer personnel with understanding of the data and query requirements must be engaged
  • Diagnostics of the production platform during peak load periods must be provided to Elastic by the customer
  • Data modeling, handling or simulation requires a customer-provided lab environment
  • The lab environment must be representative of the production environment in terms of performance and latency
Services: Performance or Functional Testing8 Consulting Days
Description:

Discovery consulting sessions and architecture review with Elastic and customer team followed by detailed performance or functional testing, as determined by customer needs and Elastic capabilities. Test infrastructure may include available open-source test tools such as JMeter.

Recommended allocation of time:
  • 2 consulting days for project kickoff, discovery sessions and testing requirements and definition with customer
  • 5 consulting days for performance or functional testing
  • 1 consulting day for document preparation
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Testing Results Report with recommendations
  • Results briefing
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Modification or manipulation of customer production data, applications, or platform
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems
  • Acquisition of commercial software for use in testing
Additional Requirements:
  • Knowledgeable customer personnel with understanding of the data and query requirements must be engaged
  • Diagnostics of the production platform during peak load periods must be provided to Elastic by the customer
  • Data modeling, handling or simulation requires a customer-provided lab environment
  • The lab environment must be representative of the production environment in terms of performance and latency

Deployment Services:

Package SKU Name Duration Description and Scope
Services: Deployment (Small: up to 10 nodes)16 Consulting Days (generally with two consultants over an 8-day
Description:

Deployment Services include hands-on services on customer Elastic Stack platforms, including installation, configuration, orchestration using Elastic modules for Puppet/Ansible/Chef, and/or upgrading of the Elastic Stack, Elastic Cloud Enterprise, or Elastic software. Cluster size may be up to 10 nodes, and additional available time may be used on deployment services of the ingestion pipeline (e.g., Logstash, Beats, and data source ingestion). For new Elasticsearch platforms, Elastic recommends that an Architecture and Design occurs prior to Deployment Services.

Recommended allocation of time:
  • 2 consulting days for project kickoff and discovery sessions with customer
  • 12 consulting days for deployment services
  • 2 consulting days for document preparation
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Project kickoff and discovery sessions
  • Deployment Services
  • Deployment Report
  • Results briefing
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: Deployment (Medium: up to 20 nodes)24 Consulting Days (generally with two consultants over a 12-day period)
Description:

Deployment Services include hands-on services on customer Elastic Stack platforms, including installation, configuration, orchestration using Elastic modules for Puppet/Ansible/Chef, and/or upgrading of the Elastic Stack, Elastic Cloud Enterprise, or Elastic software. Cluster size may be up to 20 nodes, and additional available time may be used on deployment services of the ingestion pipeline (e.g., Logstash, Beats, and data source ingestion). For new Elasticsearch platforms, Elastic recommends that an Architecture and Design occurs prior to Deployment Services.

Recommended allocation of time:
  • 2 consulting days for project kickoff and discovery sessions with customer
  • 12 consulting days for deployment services
  • 2 consulting days for document preparation
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Project kickoff and discovery sessions
  • Deployment services
  • Deployment Report
  • Results briefing
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: Deployment (Large: scoped per platform size)Number of Consulting Days must be scoped based on platform size (will be a multiple of 16 days)
Description:

Deployment Services include hands-on services on customer Elastic Stack platforms, including installation, configuration, orchestration using Elastic modules for Puppet/Ansible/Chef, and/or upgrading of the Elastic Stack, Elastic Cloud Enterprise, or Elastic software. Cluster size may be up to 10 nodes, and additional available time may be used on deployment services of the ingestion pipeline (e.g., Logstash, Beats, and data source ingestion). For new Elasticsearch platforms, Elastic recommends that an Architecture and Design occurs prior to Deployment Services.

Recommended allocation of time:
  • 2 consulting days for project kickoff and discovery sessions with customer
  • 12 consulting days for deployment services
  • 2 consulting days for document preparation
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Project kickoff and discovery sessions
  • Deployment services
  • Deployment Report
  • Results briefing
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: Cloud Launch2 Consulting Days (Remote only)
Description:

Cloud Launch Services are offered to provide an Elastic Cloud customer assistance with configuring and launching their Elastic Cloud deployment. The Cloud Launch package can only be used with Elastic Cloud service offerings, including Elasticsearch Service, Elastic App Search Service, or Elastic Site Search Service. Services available may include guidance or assistance in onboarding, configuration, data ingestion or importing, data modeling, migration, Query DSL, visualization, or other standard services that do not require customization, architecture, or platform implementation.

Given the limited duration of this package, complex tasks or large datasets would require more time than allocated here - we would recommend a longer Deployment Services package for sophisticated deployment needs. A formal project kickoff and engagement report are not provided as deliverables with this package.

Deliverables available in scope:
  • 2 consulting days of Elastic Cloud consulting assistance - each Consulting Day must be allocated as a minimum of 8 billable hours
  • Remote-only assistance
Not included in scope:
  • Travel and expenses not included - this is a remote delivery only package, and onsite consulting is not available with this package
  • Project kickoff not included
  • Deployment report not included
  • This package may not be used except with an Elastic Cloud customer [ref: https://www.elastic.co/cloud/]
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: ECE Quickstart8 Consulting Days
Description:

The ECE Quickstart is a deployment-focus engagement designed to provide a standard best-practices ECE architecture and quickly deploy Elastic Cloud Enterprise ("ECE") in a customer data center or public/private cloud. The time available under this engagement can be utilized for rapid design and deployment of ECE

Recommended allocation of time:
  • 1 consulting day for project kickoff and discovery sessions with customer
  • 1 consulting day for use case, business requirements, data model and query requirements
  • 5 consulting days for deployment services
  • 1 consulting day for document preparation
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Project kickoff and discovery sessions
  • Deployment Services
  • Deployment Report
  • Results briefing
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: ECE Jumpstart16 Consulting Days
Description:

The ECE Jumpstart is a multi-mode engagement designed to architect and deploy Elastic Cloud Enterprise ("ECE") in a customer data center or public/private cloud. The time available under this engagement can be utilized for tasks such as architecture and design, deployment, and migration of existing clusters to ECE.

Recommended allocation of time:
  • 2 consulting days for project kickoff and discovery sessions with customer
  • 5 consulting days for detailed use case, business requirements, data model and query requirements
  • 7 consulting days for deployment services
  • 2 consulting days for document preparation
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Project kickoff and discovery sessions
  • Deployment Services
  • Design/Deployment Report
  • Results briefing
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: Security Analytics Starter8 Consulting Days
Description:

The Security Analytics Starter package is a rapid deployment kit designed for building out a new security analytics or cyber threat monitoring platform.

Recommended allocation of time:
  • 1 consulting day for discovery and a standardized architecture recommendations session with customer and Elastic
  • 6 consulting days for deployment services
  • 1 consulting day for document preparation
Recommended platform components deployed with this package:
  • Standardized Elastic Stack architecture
  • Up to 10 Elasticsearch nodes with X-Pack
  • 1 Kibana instance with X-Pack
  • Up to 2 Logstash instances with X-Pack
  • Beats installed on up to 10 machines
  • Logstash pipeline ingestion of up to 2 data sources, and development of 2 associated data source patterns
  • 2 Kibana security dashboards
  • 2 X-Pack Alerting watches
  • 2 X-Pack Machine Learning jobs
Deliverables available in scope:
  • Project kickoff
  • Engagement Report
  • Results briefing
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Custom deliverables
  • Installation or deployment of hardware, physical or virtual nodes, network, or operating system
  • Performance or end-to-end functional testing
  • Integration with configuration management or orchestration tools (such as Ansible, Puppet, Chef, or similar)
  • Recommendations, handling, or administration of third-party software, software data, or systems
Services: Security Analytics Deployment24 Consulting Days
Description:

The Security Analytics Deployment package is a multi-mode engagement designed to architect and deploy a production security analytics or cyber threat monitoring platform. One or more Elastic consultants will provide ongoing guidance, design, testing and deployment assistance throughout multiple phases of the project. This package is designed for Elasticsearch deployments of up to 20 nodes.

Recommended allocation of time:
  • 4 consulting days for project kickoff, discovery, and architecture design with customer and Elastic
  • 4 consulting days for performance testing and capacity planning
  • 14 consulting days for deployment services
  • 2 consulting day for document preparation
Recommended platform components deployed with this package:
  • Architecture and design phase up to 4 consulting days
  • Performance testing phase up to 4 consulting days
  • Up to 20 Elasticsearch nodes with X-Pack
  • Up to 2 Kibana instances with X-Pack
  • Up to 2 Logstash instances with X-Pack
  • Beats installed on up to 20 machines
  • Logstash pipeline ingestion of up to 6 data sources, and development of 6 associated data source patterns
  • 6 Kibana security dashboards
  • 6 X-Pack Alerting watches
  • 6 X-Pack Machine Learning jobs
  • Integration with a configuration management application (using a supported Elastic module for Ansible, Puppet, or Chef)
Deliverables available in scope:
  • Project kickoff
  • Architecture Design Document including Capacity Planning and Deployment details
  • Results briefing
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Custom deliverables
  • Installation or deployment of hardware, physical or virtual nodes, network, or operating system
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: Site Search Standard Deployment4 Consulting Days
Description:

Site Search creates and manages a search experience tailored to your customer's specific needs due to seamless indexing, best-in-class relevance, and intuitive customization features. The Site Search Standard Deployment package is a deployment-focused engagement designed to provide a standard site search configuration and quickly deploy Site Search for a customer. The time available under this engagement can be utilized for rapid configuration and deployment of Site Search. Please see the "Web UI Integration Consulting" package if Web UI integration is required as well.

Recommended allocation of time:
  • 1/4 consulting day for project kickoff and discovery sessions with customer
  • 3/4 consulting day for the use-case, business requirements, data model, content and search requirements
  • 2 1/2 consulting days for deployment services
  • 1/2 consulting day for document preparation
  • Note: Consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need.
Deliverables available in scope:
  • Project kickoff and discovery sessions
  • SERP ("Search Engine Results Page") Deployment
  • Deployment Report
  • Results briefing
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: App Search Standard Deployment8 Consulting Days
Description:

Elastic App Search is available as search-as-a-service or an on-prem solution designed to simplify the process of building rich, user-facing search experiences. The App Search Standard Deployment package is a development-focus engagement designed to create an implementation of App Search and quickly deploy App Search for a customer. The time available under this engagement can be utilized for rapid design and deployment of App Search. Please see the "Custom Web UI Development Consulting Days" consulting package if custom Web UI development is required as well.

Recommended allocation of time:
  • 1 consulting day for project kickoff and discovery sessions with customer
  • 1 consulting day for the use-case, business requirements, data model, search and query requirements
  • 3 consulting days for development services
  • 2 consulting days for QC of designed deployment
  • 1 consulting day for document preparation
  • Note: Consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need.
Deliverables available in scope:
  • Project kickoff and discovery sessions
  • Elastic App Search API integration Deployment
  • Deployment Report
  • Results briefing
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: Flex Consulting Days4+ Consulting Days
Description:

Flex Consulting Days are available for the defined number of consulting days. Time within the engagement may be allocated to allowed consulting services within a varied scope according to customer need. No custom deliverables are allowed under Flex Consulting Days.

Recommended allocation of time:
  • Variable to customer need
Deliverables available in scope:
  • Engagement Report
  • Results briefing
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Custom deliverables
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: Starter Consulting Days1+ Consulting Days (available only when bundled with Starter Private Training)
Description:

Starter Consulting Days are available for the defined number of consulting days when bundled with Starter Private Training. Time within the engagement may be allocated to allowed consulting services within a varied scope according to customer need. The Starter Consulting Days are designed to allow an Elastic customer to quickly put into action those skills learned in Starter Private Training. No custom deliverables are allowed under Starter Consulting Days.

Recommended allocation of time:
  • Variable to customer need
Recommended allocation of time:
  • Includes travel and expenses
Recommended allocation of time:
  • Custom deliverables
  • Engagement Report
  • Results briefing
  • Support handoff
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: Kickstart Package20 Consulting Days
Description:

The Kickstart Package is a multi-mode engagement that helps an Elastic customer to quickly gain the knowledge and skill required to architect and build an Elastic Stack platform to meet your organization’s use case and business needs. One or more Elastic consultants will provide ongoing guidance throughout multiple phases of the project. Incorporates a project kickoff and discovery sessions; Architecture and Design package; and consulting and oversight of the customer’s Elastic platform deployment.

Recommended allocation of time:
  • 2 consulting days for project kickoff and discovery sessions with customer
  • 6 consulting days for detailed use case, business requirements, data model and query requirements
  • 2 consulting days for document preparation
  • 10 consulting days as-need for guidance or implementation assistance
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Project kickoff and discovery sessions
  • Architecture Design Document including Capacity Planning
  • Deployment oversight and advisory services
  • Results briefing
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: Launch Package32 Consulting Days (generally with two consultants
Description:

The Launch Package is a multi-mode engagement that helps an Elastic customer to quickly architect and launch a new platform designed to meet its business needs. One or more Elastic consultants will provide ongoing guidance, testing and deployment assistance throughout multiple phases of the project. This package is designated for a platform of up to 10 nodes - larger Elastic Stack platforms must be scoped and may be accommodated via multiple packages.

Recommended allocation of time:
  • Architecture and Design [reference package above] - 8 consulting days
  • Deployment Services (Small: up to 10 nodes) [reference package above] - 16 consulting days
  • Performance or Functional Testing [reference package above] - 8 consulting days
  • Additional available time within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Project kickoff and discovery sessions
  • Architecture Design Document including Capacity Planning
  • Deployment services
  • Deployment Report
  • Results briefing
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Recommendations, handling or administration of third-party software, software data, or systems

Embedded Services:

Package SKU Name Duration Description and Scope
Services: Technical Account ManagerAnnual
Description:

Named Technical Account Manager ("TAM")allocated to customer on an annual basis to provide ongoing advisory, technical account management, and consultative services on Elastic products.

Recommended allocation of time:
  • The TAM will provide ongoing advisory and consultative services on Elastic products during the duration of the agreement
  • The TAM will be accessible to the customer staff allocated to the Project
  • The TAM will represent and advocate for the customer’s interests within Elastic and Elastic products
  • The TAM will dedicate two hours per week with the customer via phone/web-based meetings for status review, architecture and advisory services. (In the case that a TAM is unavailable during any particular week, the time will be reallocated to a subsequent week)
  • One on-site visit of up to four consulting days per calendar quarter
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Scheduled meetings with customer, as designated in scope
  • Ongoing Elastic product and architecture strategy and recommendations
  • Ongoing advisory services during the duration of the agreement
  • Oversight and facilitation of support escalation issues with regard to Elastic product, personnel, resources and process
  • Includes travel and expenses
Not included in scope:
  • Modification or manipulation of customer production data, applications, or platform
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: Embedded Architect 5050 Consulting Days
Description:

Named Embedded Architect (“EA") allocated to customer on an annual basis to provide ongoing advisory, technical consultative services on Elastic products. Would include a primary and backup named architect. If customer determines that a project should be accelerated with additional personnel, then additional consulting resources can be applied within this package under oversight of the EA.

Recommended allocation of time:
  • Provide ongoing advisory and consultative services on Elastic products during the duration of the engagement
  • Be accessible to the customer staff allocated to the project via onsite visit (see limitations below) or remotely
  • Represent and advocate for the customer's interests within Elastic and Elastic products
  • Dedicate up to eight hours a day onsite or remote with the customer for a total of fifty (50) consulting days per calendar year
  • Customer and Elastic should agree upon a work schedule that provides the customer an acceptable use of time included within the service
Deliverables available in scope:
  • Scheduled meetings with customer, as designated in scope
  • Enterprise architecture roadmap design and prioritization Overall design expertise
  • Conduct performance testing and capacity planning
  • Architecture review
  • Functional, technical, and architectural guidance
  • Elastic subject matter expertise
  • Contributing solution strategies
  • Oversight and facilitation of support escalation issues with regard to Elastic product, personnel, resources, and process
  • Travel and expenses for up to one (1) on-site visit per month is include in the pricing (up to four consulting days per week)
Not included in scope:
  • Recommendations, handling or administration of third-party software, software data, or systems
  • Formal Elastic training curriculum is not included
Services: Embedded Architect 100100 Consulting Days
Description:

Named Embedded Architect (“EA") allocated to customer on an annual basis to provide ongoing advisory, technical consultative services on Elastic products. Would include a primary and backup named architect. If customer determines that a project should be accelerated with additional personnel, then additional consulting resources can be applied within this package under oversight of the EA.

Recommended allocation of time:
  • Provide ongoing advisory and consultative services on Elastic products during the duration of the engagement
  • Be accessible to the customer staff allocated to the project via onsite visit (see limitations below) or remotely
  • Represent and advocate for the customer's interests within Elastic and Elastic products
  • Dedicate up to eight hours a day onsite or remote with the customer for a total of one hundred (100) consulting days per calendar year
  • Customer and Elastic should agree upon a work schedule that provides the customer an acceptable use of time included within the service
Deliverables available in scope:
  • Scheduled meetings with customer, as designated in scope
  • Enterprise architecture roadmap design and prioritization Overall design expertise
  • Conduct performance testing and capacity planning
  • Architecture review
  • Functional, technical, and architectural guidance
  • Elastic subject matter expertise
  • Contributing solution strategies
  • Oversight and facilitation of support escalation issues with regard to Elastic product, personnel, resources, and process
  • Travel and expenses for up to two (2) on-site visits per month is include in the pricing (up to four consulting days per week)
Not included in scope:
  • Recommendations, handling or administration of third-party software, software data, or systems
  • Formal Elastic training curriculum is not included
Services: Embedded Architect 200200 Consulting Days
Description:

Named Embedded Architect (“EA") allocated to customer on an annual basis to provide ongoing advisory, technical consultative services on Elastic products. Would include a primary and backup named architect. If customer determines that a project should be accelerated with additional personnel, then additional consulting resources can be applied within this package under oversight of the EA.

Recommended allocation of time:
  • Provide ongoing advisory and consultative services on Elastic products during the duration of the engagement
  • Be accessible to the customer staff allocated to the project via onsite visit (see limitations below) or remotely
  • Represent and advocate for the customer's interests within Elastic and Elastic products
  • Dedicate up to eight hours a day onsite or remote with the customer for a total of two hundred (200) consulting days per calendar year
  • Customer and Elastic should agree upon a work schedule that provides the customer an acceptable use of time included within the service
Deliverables available in scope:
  • Scheduled meetings with customer, as designated in scope
  • Enterprise architecture roadmap design and prioritization Overall design expertise
  • Conduct performance testing and capacity planning
  • Architecture review
  • Functional, technical, and architectural guidance
  • Elastic subject matter expertise
  • Contributing solution strategies
  • Oversight and facilitation of support escalation issues with regard to Elastic product, personnel, resources, and process
  • Travel and expenses for up to three (3) on-site visits per month is include in the pricing (up to four consulting days per week)
Not included in scope:
  • Recommendations, handling or administration of third-party software, software data, or systems
  • Formal Elastic training curriculum is not included

Custom Solution Development (requires custom scoping):

Package SKU Name Duration Description and Scope
Services: Custom Solution Development20+ Consulting Days, as determined by Scope of Work (“SOW”)
Description:

A custom scope of work (“SOW”) may be available upon request by customer to Elastic for custom solution development. Please contact Elastic Sales to inquire. A custom SOW requires the scope to be evaluated and a project with a minimum duration of 20 consulting days.

Add-on Packages:

Note: all Add-on Packages require and are dependent on at least one Base Package.

Package SKU Name Duration Description and Scope
Services: X-Pack Consulting1 Consulting Day
Description:

Add-on consulting day with Elastic and customer team for X-Pack guidance and implementation. This package may be applied to any one of the X-Pack components including Security, Alerting, Monitoring, Graph, Reporting, Machine Learning, or others. May include architecture, security principles, configuration, and optimization. Available only as an add-on to a base package.

Recommended allocation of time:
  • 1 additional consulting day for X-Pack deployment guidance and advisory services
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Recommendations Report
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Modification or manipulation of customer production data, applications, or platform
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: Elasticsearch Consulting1 Consulting Day
Description:

Add-on consulting day with Elastic and customer team for additional Elasticsearch needs. Could be used on various relevant Elasticsearch topics, such as relevancy, boosting, function scores, data modeling, percolator, or other of Elasticsearch platform requirements. Available only as an add-on to a base package.

Recommended allocation of time:
  • 1 consulting day for Elasticsearch deployment guidance and advisory services
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Recommendations Report
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Modification or manipulation of customer production data, applications, or platform
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: Logstash Consulting1 Consulting Day
Description:

Add-on consulting day with Elastic and customer team to design a Logstash implementation including guidance on architecture and configuration. Requires customer team with detailed knowledge on data sources, log sources and retention policies. Available only as an add-on to a base package.

Recommended allocation of time:
  • 1 consulting day for Logstash deployment guidance and advisory services
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Recommendations Report
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Modification or manipulation of customer production data, applications, or platform
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: Kibana Consulting1 Consulting Day
Description:

Add-on consulting day with Elastic and customer team to design a Kibana implementation including guidance on architecture and configuration as well as Kibana dashboard and visualization design. Requires customer team with detailed knowledge on use case and business requirements. Available only as an add-on to a base package.

Recommended allocation of time:
  • 1 consulting day for Kibana deployment guidance and advisory services
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Recommendations Report
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Modification or manipulation of customer production data, applications, or platform
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: Beats Consulting1 Consulting Day
Description:

Add-on consulting day with Elastic and customer team to design a Beats implementation including guidance on architecture and configuration. Requires customer team with detailed knowledge on use case and business requirements. Available only as an add-on to a base package.

Recommended allocation of time:
  • 1 consulting day for Beats deployment guidance and advisory services
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Recommendations Report
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Modification or manipulation of customer production data, applications, or platform
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: ES-Hadoop Consulting2 Consulting Days
Description:

Consulting session with Elastic and customer team to design an ES-Hadoop implementation including guidance on architecture and configuration. Requires customer team with detailed knowledge on the Hadoop platform, use case and business requirements. Available only as an add-on to a base package.

Recommended allocation of time:
  • 2 consulting days for ES-Hadoop deployment guidance and advisory services
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Recommendations Report
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Modification or manipulation of customer production data, applications, or platform
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: Analytics Consulting2 Consulting Days
Description:

Add-on consulting session with Elastic and customer team to understand business use case and requirements and work closely together to design powerful business intelligence and analytics. Analytics Consulting will help our customers harness the power of Elasticsearch's aggregation feature. Consultants will help customers write complex aggregations based on customer's requirements. For new customers, index schema and mapping has to be designed accordingly. Available only as an add-on to a base package.

Recommended allocation of time:
  • 2 consulting days for design of business intelligence and analytics capabilities using aggregations
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • Recommendations Report
  • Support handoff
  • Includes travel and expenses
Not included in scope:
  • Modification or manipulation of customer production data, applications, or platform
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems
Services: Web UI Integration Consulting+1 Consulting Day (Available only when bundled with Site and/or App Search Standard Deployment Packages. Scoping required to determine required duration)
Description:

Add-on consulting day with Elastic and customer team for Web UI Integration. The Web UI Integration package focuses on supporting developers to successfully integrate with Site Search or App Search APIs. This can include support with Site Search and App Search clients, assistance modifying the look and feel of the search experience, and implementing custom search logic. The time available under this engagement can be utilized for rapid development and testing of the UI search experience.

Recommended allocation of time:
  • +1 additional consulting day for Web UI integration with Site Search or App Search clients or APIs
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need
Deliverables available in scope:
  • UI integration consulting
  • Includes travel and expenses
Not included in scope:
  • Recommendations, handling or administration of third-party software, software data, or systems