
Author
Articles by Sri Kolagani
Senior Engineering Manager, CRM Applications
Sri Kolagani is a Senior Engineering Manager of CRM applications at Elastic. He leads engineering teams and supports Sales, Service, Marketing, and Partner Operations, focusing on enabling internal stakeholders through the adoption of new technologies, including generative AI. He is responsible for shaping the application ecosystem by introducing innovative capabilities and delivering solutions that advance both productivity and operational effectiveness. Prior to joining Elastic, Kolagani held senior leadership positions across financial services, payments, healthcare, and cloud computing.

Transforming IT Help Desk: How Elastic’s Search AI Platform supercharges Salesforce Service Cloud
Discover how Elastic redefined IT support by integrating Search AI with Salesforce Service Cloud, shifting from reactive ticket handling to proactive issue prevention. Check out the real-world results from our internal deployment.
Sign up for Elastic Cloud free trial
Spin up a fully loaded deployment on the cloud provider you choose. As the company behind Elasticsearch, we bring our features and support to your Elastic clusters in the cloud.