Author

Articles by Sri Kolagani

Director, Salesforce Engineering

Sri Kolagani is the Director of CRM Applications at Elastic. He oversees strategic vision, architecture, and execution of the CRM system within Elastic's IT organization. He focuses on enabling the enterprise with innovative and emerging technologies by introducing new capabilities and applications into the ecosystem, identifying areas for improvement, and boosting workforce productivity. Prior to joining Elastic, Kolagani held senior leadership positions across financial services, payments, healthcare, and cloud computing.

Videos

Transforming IT Help Desk: How Elastic’s Search AI Platform supercharges Salesforce Service Cloud

Discover how Elastic redefined IT support by integrating Search AI with Salesforce Service Cloud, shifting from reactive ticket handling to proactive issue prevention. Check out the real-world results from our internal deployment.