Field Operations
Field Operations covers all go-to-market functions related to customer acquisition, expansion, and retention. We think globally and act locally with teams covering every major international market. Striving to maintain a high-performing culture of growth and efficiency, we invest heavily in hiring and retaining the best talent in our industry.
Aaron Katz
Chief Revenue Officer
A Bit About Our Team
These are some of the things that make us tick.
Communicate Effectively
With thousands of customers in over 80 countries, solving their problems requires a commitment to engage and connect effectively.
Transform Perspectives
With an unlimited number of use cases for the Elastic Stack, we listen to our customers needs and then perform the art of the possible.
Become Ubiquitous
Leave no customer behind. Companies of all sizes, in all markets, and all industries can derive value from the Elastic Stack.
Meet Field Operations
Building trusted relationships is essential to helping our customers embrace the open-ended universe of search, while driving the company toward its business goals. Elastic’s sales professionals are driven, technically curious, and exceptional at finding solutions to hard problems. We celebrate success and reward results.
Selling at Elastic requires teamwork and enthusiasm to navigate complex market conditions of partnerships as well as complementary and competitive solutions. We embrace open source and are humbled by its power to reach across industries, segments, and global markets.
Justin Hoffman
Senior Vice President of SalesTraveling to current and potential clients, solutions architects are key technical experts who interact with customers. Experienced software engineers that can help overcome technical challenges for customers, this team knocks down the barriers to adoption and presents Elastic technology to help solve customers’ mission-critical business issues.
Steve Mayzak
Vice President of Solutions ArchitectureOperational excellence is what enables us to make our customers successful. We are a data-driven, analytical team that helps optimize and scale the business, align incentives, set targets, and report on progress. We work alongside Marketing, Sales, Finance, plus all teams under Field Operations to ensure cross-functional support and strategic alignment.
Keith Loo
Vice President of Sales Strategy & OperationsThe Sales Development team is a diverse group of smart, curious, creative, and passionate professionals who work hard to help our users and potential customers successfully navigate their Elastic journey. We collaborate closely with our sales, marketing, and solution architect teams to generate new business opportunities that help meet Elastic's goals. Our team spans the globe, working in 12 different cities and speaking 20 different languages. Despite the distances, we share and learn from each other on a daily basis. With a strong focus on skills development and team success, we are the training ground for Elastic's future leaders.
John Black
Vice President of Sales DevelopmentThe Partners team focuses on recruiting, enabling, and supporting a network of partners who align to Elastic’s business goals. The Elastic partner ecosystem is diverse and covers regional system integrations, global system integrations (GSIs), resellers, referral partners, original equipment manufacturers (OEM), managed service providers (MSP), cloud providers, and other technology companies. Our team also handles topics related to corporate development.
Craig Griffin
Vice President of Business DevelopmentElastic consultants work by side by side with customers — on site or virtually — to understand the specific questions they need to ask of their data and collaborate on the strategies that will bring answers.
Our team focuses on meeting the business objectives of a client, plus we have the deep technical knowledge to help them realize untapped possibilities and explore new solutions with the Elastic Stack. Our team is integrated with core developers and support engineers across all products to ensure cohesive and targeted attention for our clients.
Bryan Busse
Vice President of Customer Success
Thom O'Connor
Vice President of ServicesThis group is at the heart of our customer interactions and critical to ensuring successful, happy clients that foster high retention and growth rates. Team members lead and handle post-sales management, plus ensure project deadlines are achieved and desired outcomes are reached. This team is a great fit for those who love problem-solving and critical thinking, and are passionate about executing plans and strategies to achieve a high level of customer success.
Bryan Busse
Vice President of Customer SuccessFrom designing classes and course materials to working with sales enablement, our group focuses on empowering users of Elastic. Providing information in a variety of forms, we deliver training on site, in live virtual environments, and via recorded, on-demand eLearning material to help walk people through the deployment of the Elastic Stack, operational best practices, and a variety of use cases.
Bryan Busse
Vice President of Customer SuccessThom O'Connor
Vice President of Services
