40 teams, one source of truth: KVK's observability story

Oksana Abramovych

Senior Product Marketing Manager, Strategic Enterprise Growth

Elastic

Jasper Hieselaar

Transformation and Observability Architect

KVK

Eduard van Mierlo

Enterprise Account Executive, Public Sector

Elastic

When data is spread across disconnected tools, resolving issues takes longer and teams struggle to see the full picture. KVK, the Netherlands Chamber of Commerce, faced this challenge across more than 150 business-critical applications supporting Dutch entrepreneurs.

Join KVK and Elastic to learn how the organization unified logs, metrics, and traces and moved from reactive monitoring to a self-service observability model. Hear how more than 40 development teams now identify issues earlier, resolve them faster, and use AI and machine learning to accelerate troubleshooting. The discussion will cover lessons from the rollout, the cultural shift behind it, and what comes next.

Highlights

• How KVK connected logs, metrics, and traces across 150+ critical applications
• Why self-service observability works for its development teams and central operations
• Where AI and machine learning accelerate troubleshooting
• Lessons from the phased rollout of logs, APM, and infrastructure metrics
• What it took to identify issues earlier instead of reacting to incidents

Additional resources

• How AI observability supports mission resilience in the public sector
• See Elastic in action: Building operational resilience in the public sector
• Observability in 2026: How public sector organizations are balancing cost and innovation