Driving Innovation: GenAI Use cases in Banking

Steve Mayzak

Global Managing Director of Search AI

Elastic

Generative AI is transforming financial services, helping banks enhance customer experiences, streamline operations, and strengthen fraud detection. In this session, Elastic’s Senior Director of Solutions Architecture, Steve Mayzak, explores how financial institutions are adopting GenAI to drive innovation.

Highlights

• Conversational AI for financial data: AI enables natural interactions with transaction and investment data, improving research and decision-making.
• Gradual AI implementation: Banks start with internal tools to refine AI models before customer deployment.
• Data quality matters: AI’s effectiveness depends on clean, structured financial data.
• Fraud prevention: AI detects unusual spending patterns, helping prevent fraud in real time.
• Accuracy & reliability: AI systems handling financial data must provide consistent and trustworthy insights.

Discover how financial institutions are successfully integrating GenAI to enhance banking services. Watch the session to explore real-world GenAI strategies in banking.