Privacy and Cookie Policy

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Elasticsearch Global B.V., based at Rijnsburgstraat 9-11, 1059 AT Amsterdam, The Netherlands, ("Elasticsearch") is committed to the individual's right to privacy and the ability to rely on secure and trustworthy Internet commerce. This Privacy and Cookie Policy applies to all users of www.elastic.co (the "Websites"), and incorporates by reference the Terms of Use.

By using the Websites, you consent to the collection and use of information as described herein. Elasticsearch reserves the right to make changes periodically to this Privacy and Cookie Policy at our sole discretion. Such changes shall be effective immediately upon the posting of the modified Privacy and Cookie Policy. Your continued use of the Websites constitutes your acceptance of such changes and of the revised Privacy and Cookie Policy. We therefore advise that you review this Privacy and Cookie Policy regularly for possible changes.

Use and Purpose of Collected Personal Data

The term "Personal Data" means information relating to an identified or identifiable natural person, that is, someone who can be directly or indirectly identified. This will include your full name, geographic region, personal or work email address or both, personal or work telephone number or both, or any other personal information that, alone or in combination with other information, enables contact with you physically or online.

We may also collect other Personal Data that you knowingly and voluntarily provide to Elasticsearch, by means of:

  • registering on the Websites for any of our services, such as training, consulting, seminars, mailing lists, news updates or other promotional material;
  • downloading/purchasing the products we offer, such as the search engine Elasticsearch;
  • submitting requests for information, suggestions, or other communications to us;
  • interacting with Elasticsearch or other users on the Websites in any way that submits, releases or displays your Personal Data to us or other users.

This information may include your occupation, your job title, your work location, your intended use of our products and services, your affiliated companies, and your general location. Additionally, we may also collect technical information relating to your mobile phone, mobile device or computer and the way you interact with the Websites, such as your IP address, and browser type.

Elasticsearch's primary purposes in gathering and processing this information are to provide you with services and products and to facilitate your use of the Websites by identifying your internet browser, storing your user preferences, authenticating user sessions, and determining whether you have installed the software necessary to access certain material or applications on the Websites.

Specifically, we may use your Personal Data to:

  • provide the services that you have registered for;
  • provide the products that you have downloaded/purchased;
  • respond to your inquiries or complaints;
  • carry out sales (for example, users with a history of previous use of our products or services may be prioritized in our sales queue);
  • advertise or promote products offered through our Websites;
  • develop new products or services based on customer feedback, level of interest and usage;
  • contact you regarding our services, products, or your use of our Websites;
  • create, send and utilize mailing lists;
  • provide system maintenance or handle system malfunctions;
  • to administrate our blog; and/or
  • to comply with legal obligations.

Information relating to your use of our products and services may be aggregated (for example, your previous use of our products or services, your suggestions, or your interest in particular products or services) so as to determine the levels of overall user interest in particular products and services we provide and prioritize the development and promotion of products and services with a high level of interest.

Elasticsearch is the controller for the processing of your Personal Data. Elasticsearch does not collect or process Personal Data through the cookies placed by Elasticsearch. Cookies are used to collect information about your use of the Websites, identify returning users to the Websites and to remember your user preferences. For more detailed information on our use of cookies, please refer to the section entitled "Cookies" below.

Third Parties

Elasticsearch uses third parties for certain processing, such as hosting and management of our Websites. As far as these third parties have access to Personal Data in order to execute these processings, Elasticsearch has taken the required organizational and contractual measures to ensure that your Personal Data is exclusively processed for the purposes mentioned above.

We may share your Personal Data with service providers, business partners and others, consistent with applicable law. If we are required by law to obtain your consent, or otherwise in our discretion believe that your consent is appropriate in the circumstances, we will obtain your consent before we share your Personal Data.For example, Elasticsearch may sell you a product or offer you a service in a joint marketing effort with another company ("Business Partners"). We will let you know that such relationship exists and who these companies are, prior to your registration. Many times, these companies have their own privacy policies which may differ from the privacy policy of Elasticsearch.

We have agreements with these Business Partners that will limit the purposes for which your Personal Data can be used and that require your Personal Data to be adequately safeguarded. We will not sell your Personal Data to third parties for their own purposes.

Only if Elasticsearch is required to do so by law, your Personal Data will be provided to supervisory agencies, fiscal authorities and investigative agencies.

The Websites may contain links or references to other websites and forums, including third party advertisers and other unaffiliated websites. We are not responsible for the content or privacy policies of those websites or forums or of advertisers on our Websites, and you should read the privacy policies of each website you visit. This Privacy and Cookie Policy applies only to information collected through our Websites.

If you choose to share our Websites through social media Facebook and/or Twitter, your Personal Data (such as your name and the fact that you are interested in Elastic search) will also be visible to all the visitors of your personal webpage of Facebook and/or Twitter. On the use of such social media websites only the terms and conditions (including the privacy policy) of the social media website apply. Elasticsearch is not responsible for the processing of personal data or the privacy policy of such social media websites. Our Terms of Use and this Privacy and Cookie Policy are therefore not applicable to the use of such websites.

Online Security

Elasticsearch supports secure online shopping using secure server technology because we want your shopping experience to be safe. Elasticsearch will use commercially reasonable measures to safeguard Personal Data stored in our servers and databases against loss, theft, and unauthorized disclosure or use. Please be aware that no security measures are perfect, and Elasticsearch is under no obligation to use such security measures. Furthermore, we cannot control the actions of third parties with whom you choose to share information. We are therefore not responsible for circumvention of any security measures by third parties or of any unauthorized access or use of your Personal Data made by third parties. Any disclosures that you make of your own volition to our Websites or anyone else are made at your own risk.

Your Rights

You can request access to your Personal Data in our records at any time. If you ask us to delete or correct your Personal Data from our records, we will use commercially reasonable efforts to do so while retaining any record necessary to comply with a governmental authority or applicable federal, state, or local law. Even after removal, however, copies of your Personal Data may remain viewable in cached or archived pages or if other users have copied or stored such information. If you would like to contact us about the Personal Data you have submitted and have these corrected or removed, please contact us at: legal@elastic.co

Cookies

  • The Websites use cookies. A cookie is a small text file that we send to your internet browser so that we are able to recognize your browser when you return. Cookies can collect data on the use of the Websites such as which pages are visited and the duration of a user session. When you use our Websites, the cookie sends data to Elasticsearch. We will ask for your consent to place cookies, when required by local law.
  • Elasticsearch does not retain a cookie longer than necessary. We use session cookies and permanent cookies.
  • A session cookie can track usage such as the webpages you visit and what options you use. When you close the internet browser, the session is ended and the cookie is deleted.
  • A permanent cookie enables the Websites to recognize you at a subsequent visit.
  • Elasticsearch stores cookies that are essential in providing the functionalities of the Websites. For instance, the cookies enable you to place items in your shopping cart and review the contents of your shopping cart.
  • Elasticsearch also uses cookies that are not strictly necessary for providing the functionalities of the Websites. Through these cookies we collect information about your use of the Websites, identify returning users to the Websites and remember your user preferences. Examples of collected information are which pages are visited and the length of a user session. Through these cookies we aim to improve your user experience of our Websites.
  • The following is a summary of how Elasticsearch uses non-strictly necessary cookies.

By changing the settings on your web browser, you may establish that you will be given notice if a cookie is stored on your computer. If you do not wish to receive any cookies at all, you may set your browser to refuse cookies from the Websites all together. Please note that, if your web browser does not accept cookies from the Websites, you may no longer be able to access or use all the features of the Websites.

You can find additional information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Financial Information

Our Websites include order forms that you fill out to request information, products, and services. These forms collect your financial information, such as your banking details or credit card information. Elasticsearch will use any financial information that you submit solely for billing and payment purposes in connection with a specific transaction unless you grant permission for further use. Financial data is held in systems specially protected to securely store Personal Consumer Information.

Miscellaneous

The headings used for the sections in this Privacy and Cookie Policy are for convenience and reference purposes only and shall in no way affect the meaning or interpretation of this Privacy and Cookie Policy. The obligations and rights set forth in this Privacy and Cookie Policy shall survive any termination or expiration of your use of our Websites.

Please contact us at legal@elastic.co if you have any questions regarding this Privacy and Cookie Policy.