How BMW Ensures a resilient After-Sales Customer systems Experience with Elastic

Sven Hilke

Area Product Owner for Customer and Vehicle Oriented Retail Services & Dealer Software Administration

BMW

Learn how Sven Hilke and his team use Elastic to keep BMW dealership and partner after-sales services running optimally across Europe. From spare part applications, workshop systems, appointment scheduling, the provision of data across different applications to improve fault diagnosis, and bringing the logging service together. All this ensures that the experience and quality of service to customers, from one of the world’s most iconic car brands, meets its promise for excellence.