Fixed Price Deliverable

Platform Evaluations: Basic, Standard, and Advanced

Basic

Overview

A fixed-price, time-boxed advisory engagement to evaluate the architecture, configuration, and performance of one (1) unique Elastic Cloud Hosted (ECH) cluster for alignment with Elastic leading practices, design optimization opportunities, and operational efficiency. This engagement is limited to one (1) cluster only. Any additional clusters, deployments, environments, or expanded scope are expressly out of scope unless otherwise agreed in a mutually executed Order Form (change order).

Scope

  • Evaluation of one (1) existing Elastic Cloud Hosted (ECH) deployment and its current configuration
  • Review of relevant deployment diagnostics, health indicators, and available monitoring metrics
  • Identification of observations, risks, and optimization opportunities based on the information, access, and system state made available during the engagement
  • Written report summarizing findings and advisory recommendations
  • Knowledge transfer session covering findings and recommendations

Out of scope

This engagement does not include:

  • Configuration changes
  • Implementation or hands-on remediation
  • Performance testing beyond review of existing diagnostics and available metrics
  • Evaluation of additional clusters, deployments, or environments
  • Custom architecture design deliverables beyond the written recommendations included in this service
  • Project management beyond internal Elastic delivery coordination
  • Ongoing support, operational ownership, or post-engagement remediation assistance unless separately purchased

Any work outside the scope above requires a mutually executed Order Form (change order) and may result in additional fees, revised assumptions, and schedule changes.

Engagement timeline

  • Scheduled to commence approximately 6–8 weeks after purchase, subject to resource availability and Customer readiness
  • Delivered by an Elastic Consultant or a certified partner resource under Elastic oversight
  • Unless otherwise agreed in writing, the services will be delivered remotely
  • Delivery is expected to occur over contiguous Business Days or contiguous calendar weeks, as scheduled by Elastic
  • If delivery is delayed, interrupted, or rescheduled due to Customer availability, access issues, environment readiness, or other Customer dependencies, Elastic may reassign resources, adjust the schedule, or require an Order Form (change order)
  • Time scheduled for the engagement that cannot be used due to Customer delay, unavailability, failure to meet dependencies, or inability to provide required access will count against the total consulting days

Fixed-price conditions and assumptions

The fixed price is based on the following assumptions and conditions:

  • Customer provides all required access, credentials, documentation, and relevant architectural information before the kickoff call
  • Customer designates a single point of contact and ensures appropriate technical stakeholders are available and responsive throughout the engagement
  • The target cluster is accessible, operational, and sufficiently stable for evaluation at the start of the engagement
  • Customer objectives, priorities, and evaluation focus areas are defined and agreed before kickoff
  • The engagement is limited to the review of one (1) cluster only
  • No material changes to scope, target environment, architecture, or objectives are introduced after kickoff
  • Elastic's findings and recommendations depend on the completeness, accuracy, and timeliness of the information and data provided by Customer or made available from the target environment during the engagement

If any of the above assumptions are not met, Elastic may adjust the schedule, limit the services performed to fit the fixed-price scope, or require an Order Form (change order).

Deliverables

  • One (1) written evaluation report summarizing findings and recommendations
  • One (1) knowledge transfer session

Completion

The engagement will be considered to have reached Completion upon delivery of the written evaluation report and Elastic's delivery or making available of the knowledge transfer session. The engagement may also be deemed to have reached Completion if Customer delays, is unavailable, fails to meet required dependencies, or is otherwise unable to participate after Elastic has made commercially reasonable efforts to schedule and deliver the services within the agreed scope. Completion is not conditioned on Customer's participation in, use of, or response to any deliverable or session.

General terms

Capitalized terms used but not defined in this package description have the meanings given to them in the Order Form, the applicable Service Description, or the Elastic Services Agreement.

No formal Customer signoff and no milestone or deliverable acceptance process applies to this fixed-price Services Package. The Services in this package constitute a single, integrated service and a single performance obligation; the individual deliverables are components of that service, are not separately usable by Customer, and are not sold, priced, or recognized separately. No portion of the fees is contingent on any milestone, deliverable, testing, or acceptance event. Each Service is deemed accepted upon Completion.

"Completion" means, with respect to a Service, the point at which Elastic has performed the activities within the scope of this Services Package, including (where applicable) delivery of any written report, materials, or knowledge transfer session described in this package's scope, or the expiry of the time-boxed engagement period for this package, whichever occurs first. Completion does not require Customer signoff or acceptance of any deliverable.

Customer is solely responsible for the backup, maintenance, and security of its environment, systems, and data. Elastic is not responsible for any configuration changes, data loss, downtime, or other impact to Customer's environment arising from or in connection with the Service.

This engagement provides advisory recommendations only and does not guarantee any specific technical, performance, cost, operational, or business outcome. Customer remains solely responsible for deciding whether to implement any recommendations and for all configuration, operational, security, and remediation activities related to its environment.

Standard

Overview

A fixed-price, time-boxed advisory engagement to evaluate the architecture, configuration, and performance of one (1) unique Elastic self-managed (self-orchestrated) cluster for alignment with Elastic leading practices, design optimization opportunities, and operational efficiency. This engagement is limited to one (1) cluster only. Any additional clusters, deployments, environments, or expanded scope are expressly out of scope unless otherwise agreed in a mutually executed Order Form (change order).

Scope

  • Evaluation of one (1) existing Elastic self-managed deployment and its current configuration
  • Review of relevant deployment diagnostics, health indicators, and available monitoring metrics
  • Identification of observations, risks, and optimization opportunities based on the information, access, and system state made available during the engagement
  • Written report summarizing findings and advisory recommendations
  • Knowledge transfer session covering findings and recommendations

Out of scope

This engagement does not include:

  • Configuration changes
  • Implementation or hands-on remediation
  • Performance testing beyond review of existing diagnostics and available metrics
  • Evaluation of additional clusters, deployments, or environments
  • Custom architecture design deliverables beyond the written recommendations included in this service
  • Project management beyond internal Elastic delivery coordination
  • Ongoing support, operational ownership, or post-engagement remediation assistance unless separately purchased

Any work outside the scope above requires a mutually executed Order Form (change order) and may result in additional fees, revised assumptions, and schedule changes.

Engagement timeline

  • Scheduled to commence approximately 6–8 weeks after purchase, subject to resource availability and Customer readiness
  • Delivered by an Elastic Consultant or a certified partner resource under Elastic oversight
  • Unless otherwise agreed in writing, the services will be delivered remotely
  • Delivery is expected to occur over contiguous Business Days or contiguous calendar weeks, as scheduled by Elastic
  • If delivery is delayed, interrupted, or rescheduled due to Customer availability, access issues, environment readiness, or other Customer dependencies, Elastic may reassign resources, adjust the schedule, or require an Order Form (change order)
  • Time scheduled for the engagement that cannot be used due to Customer delay, unavailability, failure to meet dependencies, or inability to provide required access will count against the total consulting days

Fixed-price conditions and assumptions

The fixed price is based on the following assumptions and conditions:

  • Customer provides all required access, credentials, documentation, and relevant architectural information before the kickoff call
  • Customer designates a single point of contact and ensures appropriate technical stakeholders are available and responsive throughout the engagement
  • The target cluster is accessible, operational, and sufficiently stable for evaluation at the start of the engagement
  • Customer objectives, priorities, and evaluation focus areas are defined and agreed before kickoff
  • The engagement is limited to the review of one (1) cluster only
  • No material changes to scope, target environment, architecture, or objectives are introduced after kickoff
  • Elastic's findings and recommendations depend on the completeness, accuracy, and timeliness of the information and data provided by Customer or made available from the target environment during the engagement

If any of the above assumptions are not met, Elastic may adjust the schedule, limit the services performed to fit the fixed-price scope, count impacted time against the allocated consulting days, or require an Order Form (change order).

Deliverables

  • One written evaluation report summarizing findings and recommendations
  • One knowledge transfer session

Completion

The engagement will be considered to have reached Completion upon delivery of the written evaluation report and completion of the knowledge transfer session. The engagement may also be deemed to have reached Completion if Customer delays, is unavailable, fails to meet required dependencies, or is otherwise unable to participate after Elastic has made commercially reasonable efforts to schedule and deliver the services within the agreed scope.

General terms

Capitalized terms used but not defined in this package description have the meanings given to them in the Order Form, the applicable Service Description, or the Elastic Services Agreement.

No formal Customer signoff and no milestone or deliverable acceptance process applies to this fixed-price Services Package. Each Service is deemed accepted upon Completion.

"Completion" means, with respect to a Service, the point at which Elastic has performed the activities within the scope of this Services Package, including (where applicable) delivery of any written report, materials, or knowledge transfer session described in this package's scope, or the expiry of the time-boxed engagement period for this package, whichever occurs first. Completion does not require Customer signoff, or acceptance of any deliverable, or Customer participation in or use of any deliverable or session.

Customer is solely responsible for the backup, maintenance, and security of its environment, systems, and data. Elastic is not responsible for any configuration changes, data loss, downtime, or other impact to Customer's environment arising from or in connection with the Service.

This engagement provides advisory recommendations only and does not guarantee any specific technical, performance, cost, operational, or business outcome. Customer remains solely responsible for deciding whether to implement any recommendations and for all configuration, operational, security, and remediation activities related to its environment.

Advanced

Overview

A fixed-price, time-boxed advisory engagement to evaluate the architecture, configuration, and performance of one (1) unique Elastic Cloud on Kubernetes (ECK) or Elastic Cloud Enterprise (ECE) deployment for alignment with Elastic leading practices, design optimization opportunities, and operational efficiency. This engagement covers either one (1) ECK deployment or one (1) ECE deployment. Evaluation of both within the same engagement, or evaluation of multiple clusters, deployments, or environments, is expressly out of scope unless otherwise agreed in a mutually executed Order Form (change order).

Scope

  • Evaluation of one (1) existing ECK or ECE deployment, including relevant infrastructure and current configuration
  • Review of relevant deployment diagnostics, health indicators, and available monitoring metrics
  • Identification of observations, risks, and optimization opportunities based on the information, access, and system state made available during the engagement
  • Written report summarizing findings and advisory recommendations
  • Knowledge transfer session covering findings and recommendations

Out of scope

This engagement does not include:

  • Configuration changes
  • Implementation or hands-on remediation
  • Performance testing beyond review of existing diagnostics and available metrics
  • Evaluation of both ECK and ECE within the same engagement
  • Evaluation of additional clusters, deployments, or environments
  • Custom architecture design deliverables beyond the written recommendations included in this service
  • Project management beyond internal Elastic delivery coordination
  • Ongoing support, operational ownership, or post-engagement remediation assistance unless separately purchased

Any work outside the scope above requires a mutually executed Order Form (change order) and may result in additional fees, revised assumptions, and schedule changes.

Engagement timeline

  • Scheduled to commence approximately 6–8 weeks after purchase, subject to resource availability and Customer readiness
  • Delivered by an Elastic Consultant or a certified partner resource under Elastic oversight
  • Unless otherwise agreed in writing, the services will be delivered remotely
  • Delivery is expected to occur over contiguous Business Days or contiguous calendar weeks, as scheduled by Elastic
  • If delivery is delayed, interrupted, or rescheduled due to Customer availability, access issues, environment readiness, or other Customer dependencies, Elastic may reassign resources, adjust the schedule, or require an Order Form (change order)
  • Time scheduled for the engagement that cannot be used due to Customer delay, unavailability, failure to meet dependencies, or inability to provide required access will count against the total consulting days

Fixed-price conditions and assumptions

The fixed price is based on the following assumptions and conditions:

  • Customer provides all required access, credentials, documentation, and relevant architectural information before the kickoff call
  • Customer designates a single point of contact and ensures appropriate technical stakeholders are available and responsive throughout the engagement
  • The target deployment is accessible, operational, and sufficiently stable for evaluation at the start of the engagement
  • Customer objectives, priorities, and evaluation focus areas are defined and agreed before kickoff
  • The engagement is scoped to either one (1) ECK deployment or one (1) ECE deployment — not both
  • No material changes to scope, target environment, architecture, or objectives are introduced after kickoff
  • Elastic's findings and recommendations depend on the completeness, accuracy, and timeliness of the information and data provided by Customer or made available from the target environment during the engagement

If any of the above assumptions are not met, Elastic may adjust the schedule, limit the services performed to fit the fixed-price scope, count impacted time against the allocated consulting days, or require an Order Form (change order).

Deliverables

  • One written evaluation report summarizing findings and recommendations
  • One knowledge transfer session

Completion

The engagement will be considered to have reached Completion upon delivery of the written evaluation report and Elastic's delivery or making available of the knowledge transfer session for the ECK or ECE deployment agreed at kickoff. The engagement may also be deemed to have reached Completion if Customer delays, is unavailable, fails to meet required dependencies, or is otherwise unable to participate after Elastic has made commercially reasonable efforts to schedule and deliver the services within the agreed scope. Completion is not conditioned on Customer's participation in, use of, or response to any deliverable or session.

General terms

Capitalized terms used but not defined in this package description have the meanings given to them in the Order Form, the applicable Service Description, or the Elastic Services Agreement.

No formal Customer signoff and no milestone or deliverable acceptance process applies to this fixed-price Services Package. Each Service is deemed accepted upon Completion.

"Completion" means, with respect to a Service, the point at which Elastic has performed the activities within the scope of this Services Package, including (where applicable) delivery of any written report, materials, or knowledge transfer session described in this package's scope, or the expiry of the time-boxed engagement period for this package, whichever occurs first. Completion does not require Customer signoff or acceptance of any deliverable.

Customer is solely responsible for the backup, maintenance, and security of its environment, systems, and data. Elastic is not responsible for any configuration changes, data loss, downtime, or other impact to Customer's environment arising from or in connection with the Service.

This engagement provides advisory recommendations only and does not guarantee any specific technical, performance, cost, operational, or business outcome. Customer remains solely responsible for deciding whether to implement any recommendations and for all configuration, operational, security, and remediation activities related to its environment.

*Customer acknowledges that the Engagement Times are not guaranteed delivery dates but estimated timelines and are subject to change as the parties further define business requirements. The Services are dependent on the Customer’s fulfillment of its designated responsibilities, which include providing all necessary resources, access, and personnel in a timely manner. Any delays or changes to the Scope may result in additional costs. Elastic’s obligation is limited to performing the tasks as described in the 'Scope' section for the purchased Service. These Services do not guarantee specific business outcomes. Any work requested outside of the defined scope requires a mutually executed Order Form.