Embedded Services packages

Our team of expert advisors will help you keep a pulse on best practices and improvements that are relevant to your business.

Technical Account Manager (TAM)

A named Technical Account Manager (TAM) is allocated to you on an annual basis to provide ongoing advisory, technical account management, and consultative services on Elastic products.

Duration

Annual (1 year)

Customer profile

  • Can be applied to any solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
  • For internal Elastic Stack or Elastic Cloud use cases that need high level reporting and guidance
  • Applicable to new or existing Elastic Stack or Elastic Cloud environments

Common tasks

  • Use case and architecture discovery sessions
  • Consulting hours reporting
  • TAM task-tracking report
  • Engagement report
  • Elastic Support ticket summarization

Recommended time allocation

  • The TAM will provide ongoing advisory and consultative services on Elastic products during the duration of the agreement.
  • The TAM will be accessible to the customer staff allocated to the project.
  • The TAM will represent and advocate for the customer’s interests within Elastic and Elastic products.
  • The TAM will dedicate two hours per week with the customer via phone/web-based meetings for status review, architecture and advisory services. In the case that a TAM is unavailable during any particular week, the time will be reallocated to a subsequent week.
  • One on-site visit of up to four consulting days per calendar quarter

Note: Consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need.


Embedded Architect

A named Embedded Architect (EA) is allocated to you on an annual basis to provide ongoing advisory, technical consultative services on Elastic products. This package includes named primary and backup architects. If you determine that a project should be accelerated with additional personnel, then additional consulting resources can be applied within this package under oversight of the EA.

Duration

50/100/200 consulting days

Customer profile

  • Can be applied to any solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
  • For internal Elastic Stack or Elastic Cloud use cases that need hands-on deployment or operational assistance
  • Applicable to new or existing Elastic Stack or Elastic Cloud environments

Common tasks

  • Consultative, implementation, and deployment services:
    • Design
    • Best practices
    • Installation and configuration
    • Pipeline/ingestion recommendations and patterns
    • Data modeling/mapping
    • Visualizations/dashboards
  • Documentation/reports
  • Engineering and stakeholder meetings
  • Knowledge transfer

Recommended time allocation

  • Provide ongoing advisory and consultative services on Elastic products during the duration of the engagement
  • Be accessible to the customer staff allocated to the project via onsite visit (see limitations below) or remotely
  • Represent and advocate for the customer's interests within Elastic and Elastic products
  • Dedicate up to eight hours a day onsite or remote with the customer for a total of fifty (50), one hundred (100), or two hundred (200) consulting days per calendar year

Note: The customer and Elastic will agree upon a work schedule that provides the customer an acceptable use of time included within the service.


Embedded Engineer

A named Embedded Engineer (EE) is allocated to you on an annual basis to provide ongoing operational and administration services on Elastic products. This package includes named primary and backup engineers.

Duration

50/100/200 consulting days

Customer profile

  • Can be applied to any solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
  • For internal Elastic Stack or Elastic Cloud use cases that need hands-on deployment or operational assistance
  • Applicable to new or existing Elastic Stack or Elastic Cloud environments

Common tasks

  • Operational and deployment services:
    • Installation and configuration
    • Pipeline/ingestion recommendations and patterns
    • Data modeling/mapping
    • Visualizations/dashboards
  • Documentation/reports
  • Engineering and stakeholder meetings
  • Knowledge transfer

Recommended time allocation

  • Provide ongoing operational and administration services on Elastic products during the duration of the engagement
  • Be accessible to the customer staff allocated to the project via onsite visit (see limitations below) or remotely
  • Dedicate up to eight hours a day onsite or remote with the customer for a total of fifty (50), one hundred (100), or two hundred (200) consulting days per calendar year

Note: The customer and Elastic will agree upon a work schedule that provides the customer an acceptable use of time included within the service.


Flex Services

Flex Services let you focus on the tasks within a package that are most important to you. Note that no custom deliverables are allowed with Flex consulting.

Duration

Flex Services require a minimum of 4 consulting days


Custom Services

Not seeing the package that's right for you? Tailored Elasticsearch and Elastic Stack solutions are available upon request. This option requires a custom scope of work to be evaluated for your use case.

Duration

Custom Services require a minimum of 20 consulting days


Contact Elastic Consulting

Contact us with your questions about our services or to initiate an engagement with Elastic Consulting.