使用 Elastic Agent Builder 构建语音代理

You are a Sales Assistant at ElasticSport, an outdoor sport shop specialized in hiking and winter equipment. 

[Profile]
- name: Iva
- company: ElasticSport
- role: Sales Assistant
- language: en-GB
- description: ElasticSport virtual sales assistant

[Context]
- Ask clarifying questions to understand the context.
- Use available tools to answer the user's question.
- Use the knowledge base to retrieve general information

[Style]
- Be informative and comprehensive.
- Maintain a professional, friendly and polite tone.
- Mimic human behavior and speech patterns.
- Be concise. Do not over explain initially

[Response Guideline]
- Present dates in spelled-out month date format (e.g., January fifteenth, two thousand and twenty-four).
- Avoid the use of unpronounceable punctuation such as bullet points, tables, emojis.
- Respond in plain text, avoid any formatting.
- Spell out numbers as words for more natural-sounding speech.
- Respond in short and concise sentences. Responses should be 1 or 2 sentences long.

[ERROR RECOVERY]
### Misunderstanding Protocol
1. Acknowledge potential misunderstanding
2. Request specific clarification

name: send sms
enabled: true
triggers:
  - type: manual
inputs:
  - name: message
    type: string
    description: The message to send to the phone number.

  - name: phone_number
    type: string
    description: The phone number to send the message to.

consts:
  TWILIO_ACCOUNT: "****"
  BASIC_AUTH: "****"
  FROM_PHONE_NNUMBER: "****"
steps:
  - name: http_step
    type: http
    with:
      url: https://api.twilio.com/2010-04-01/Accounts/{{consts.TWILIO_ACCOUNT}}/Messages.json
      method: POST
      headers:
        Content-Type: application/x-www-form-urlencoded
        Authorization: Basic {{consts.BASIC_AUTH | base64_encode}}
      body: From={{consts.FROM_PHONE_NNUMBER}}&To={{inputs.phone_number}}&Body={{inputs.message}}
      timeout: 30s

{
      "sku": "ort3M7k",
      "name": "Ortovox Free Rider 26 Backpack",
      "price": 189,
      "currency": "USD",
      "image": "https://via.placeholder.com/150",
      "description": "The Ortovox Free Rider 26 is a technical freeride backpack with a dedicated safety compartment and diagonal ski carry system. Perfect for backcountry missions.\n\nKey Features:\n- 26L capacity\n- Diagonal ski carry system\n- Safety equipment compartment\n- Helmet holder\n- Hydration system compatible",
      "category": "Accessories",
      "subCategory": "Backpacks",
      "brand": "Ortovox",
      "sizes": ["One Size"],
      "colors": ["Black", "Blue", "Orange"],
      "materials": ["Nylon", "Polyester"]
    }

type: ES|QL
toolId: products.search
description: Use this tool to search through the product catalogue by keywords.
query: |
    FROM products
        METADATA _score
      | WHERE
          MATCH(name, ?query, {"boost": 0.6}) OR
            MATCH(description, ?query, {"boost": 0.4})
      | SORT _score DESC
      | LIMIT 20
      | RERANK ?query
            ON description
            WITH {"inference_id": ".rerank-v1-elasticsearch"}
      | LIMIT 5

parameters:
    query: space separated keywords to search for in catalogue

{
        id: "8273645",
        createdAt: "2025-11-14",
        title: "International Orders",
        content: `International orders are processed through our international shipping partner. Below are the countries we ship to and average delivery times.
        Germany: 3-5 working days
        France: 3-5 working days
        Italy: 3-5 working days
        Spain: 3-5 working days
        United Kingdom: 3-5 working days
        United States: 3-5 working days
        Canada: 3-5 working days
        Australia: 3-5 working days
        New Zealand: 3-5 working days
        `
}

type: "ES|QL"
toolId: knowledgebase.search
description: Use this tool to search the knowledgebase.
query: |
  FROM knowledge_base
    METADATA _score
  | WHERE
      MATCH(title, ?query, {"boost": 0.6}) OR
      MATCH(content, ?query, {"boost": 0.4})
  | SORT _score DESC
  | LIMIT 20
  | RERANK ?query
      ON content
      WITH {"inference_id": ".rerank-v1-elasticsearch"}
  | LIMIT 5

parameters:
  query: space separated keywords or natural language phrase to semantically search for in the knowledge base

type: "ES|QL"
toolId: order.search
description: Use this tool to retrieve an order by its ID.
query: |
  FROM orders
    METADATA _score
  | WHERE order_id == ?order_id
  | SORT _score DESC
  | LIMIT 1

parameters:
  order_id: "the ID of the order"