The power of Elastic harnessed for effortless search experiences that drive self-service success and improve agent productivity. Already using Elastic? Use that existing expertise to start creating amazing support experiences in just a few clicks.
In 8.2, use time-saving relevance-tuning and analytics tools with existing Elasticsearch indices without the need to migrate or update data structures.
Create stunning self-service support destinations that unify all your content — knowledge articles, documentation, training content, video assets, and product pages — so visitors can naturally search and discover exactly the right answer with little effort.
Drive down cost-to-serve by increasing your self-service success rates and deflecting cases that normally require live agent assistance.
Reduce swivel-chair support that drives up support costs by unifying internal and external content silos into one powerful search page for agents. This makes agents and knowledge workers more competent and efficient in their jobs — which leads to longer tenure and less stress.
As a new entrant to the report, we’re excited to be recognized as a Challenger. Find out more about our placement and our unique approach to powerful, modern search for your workplace, websites, and apps.Learn more
By giving you complete visibility into user behavior, built-in analytics help you zero in on what content needs improvement and how to meet your support goals. See what your users are searching for, clicking on, and engaging with. And quickly identify what content gaps are sneaking up on you.
Resource-based pricing makes budgeting easier. The price you pay is determined simply by the amount of underlying computing power you use in the Cloud.
So say goodbye to the gotchas of old-fashioned per-document, per-query, and per-user pricing models that ultimately prohibit searching. Just pay for the resources you use (and nothing more).