Modernizing payment infrastructure at a global scale. The Swift case

Stefan De Moerloose

Head of Product Management Observability & Analytics

SWIFT

Arno Van de Velde

Principal Solutions Architect

Elastic

When SWIFT’s support teams took 12 minutes to access client data and up to four days to resolve cases, they knew their legacy systems needed a transformation. With billions of transactions flowing daily, how could they modernize while ensuring unmatched reliability? Hear from SWIFT’s Head of Customer Success, Stefan De Moerloose, and Elastic’s Principal Solutions Architect, Arno van de Velde, as they reveal how real-time observability and AI-driven analytics revolutionized SWIFT’s operations.

Highlights

• Unified data platform: A single source of truth for seamless operations across hundreds of applications.
• Customer service improvements: Case resolution slashed from days to 30 minutes, with response times cut to instant.
• Operational excellence: Learn how Elastic's common schema and real-time correlation capabilities help SWIFT maintain five-nines availability across its global network.
• Innovation in action: How generative AI is enhancing automation and customer experience.

Discover practical strategies to modernize payment infrastructure while scaling securely. Watch the session and learn how observability transforms payment operations from reactive to proactive.

Continue your journey—watch more sessions from the Elastic Financial Services Summit