How Search AI is transforming call centers and citizen support

How can an investment in search technology improve call center interactions, strengthen self-service options, and build citizen trust?

This guide serves as a roadmap for public sector leaders looking to strengthen citizen experiences through powerful self-service support tools. AI-powered search and conversational AI tools are changing the game, for end users and for support teams.

In this ebook, we’ll explore how public sector organizations can use Search AI to:

Highlights

• Combine AI-powered tools and search to anticipate stakeholder needs
• Use key search features to help users find what they need
• Personalize experiences, with a hand from behavioral analytics
• Share data insights with other teams

Additional Resources

• Blog: Why customer service matters for government – and how AI can help
• Blog: Building trust through digital-first citizen experiences