Elastic's External Sub-Processors
Elastic maintains this list of external sub-processors we utilize in provisioning our services. To be notified of changes to this list, subscribe via the RSS feed.
Elastic Cloud
Elastic Cloud uses Cloud Service Providers, such as Amazon Web Services, Microsoft Azure, and Google Cloud Platform to provide Elastic Cloud. We support hosting options globally through each of our Elastic Cloud Service Providers. Customers are able to select the region where they would like to host their deployments to best meet their data sovereignty needs. Backups are also configured to retain customer backups in their selected region.
Customer Personal Data may be processed by the following sub-processors depending upon which Cloud Service Provider Customer elects to use:
| Legal Entity | Description of Processing | Location |
|---|---|---|
| Amazon Web Services, Inc. | Hosting (other than in Europe, the Middle East, and Africa) | Location selected by Customer based on available regions supported by Elastic Cloud |
| Amazon Web Services EMEA SARL | Hosting (in Europe, the Middle East, and Africa) | Location selected by Customer based on available regions supported by Elastic Cloud |
| Google Ireland Limited (GCP) | Hosting | Location selected by Customer based on available regions supported by Elastic Cloud |
| Microsoft Corporation (Azure) | Hosting | Location selected by Customer based on available regions supported by Elastic Cloud |
Support Services and Consulting Services
Customer Personal Data may be processed by the following sub-processors depending on the nature of services and support required:
| Legal Entity | Description of Processing | Location |
|---|---|---|
| Amazon Web Services, Inc. | Hosting for https://support.elastic.co and the Elastic Uploader Service | United States |
| Google Ireland Limited (GCP) | E-mail correspondence with support via Gmail | Ireland |
| Salesforce.com, Inc. | Customer support ticketing via Service Cloud | United States |
Swiftype (also known as Site Search) and Legacy App Search on Swiftype
Customer Personal Data may be processed by the following sub-processors:
| Legal Entity | Description of Processing | Location |
|---|---|---|
| International Business Machines Corporation (IBM Cloud (Softlayer)) | Hosting | United States |
| Amazon Web Services, Inc. | Backup | United States |