Best practices for delivering self-service success and case deflection

Your customers interact with search all day, every day — and they have high expectations for the search experience on your website and mobile applications. This is especially true when it comes to solving customer support issues where customers are short on time.

Learn how Elastic Enterprise Search can help you drive down your agent support costs and drive up customer satisfaction by letting your customers quickly and easily find the content most relevant to them.

You’ll learn how to:

  • Increase self-service success rates
  • Drive case deflection on all of your pages — not just support
  • Measure what content performs best and where gaps exist
  • Deliver modern search experiences in the cloud or on prem

Additional resources:

  • Learn more about Elastic Enterprise Search or, if you're ready to get started, spin up a free 14-day trial.

David James

Senior Product Marketing Manager, Enterprise Search

Elastic

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