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Enterprise Search

Customer service at scale: Get the right answer every time

Customers now more than ever want to self-serve on your website and mobile applications — and self-sufficient customers translate to reduced support costs and higher customer satisfaction. Elastic Enterprise Search helps you achieve all this and more.

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Get started with Elastic for customer service search

Harness the power of Elastic Enterprise Search to create effortless search experiences that improve agent productivity and help users and customers self-serve to find the answers they need.

Achieving self-service success and case deflection with Elastic Enterprise Search

Achieving self-service success and case deflection with Elastic Enterprise Search

Learn how to equip your users and agents with search experiences that put answers right at their fingertips.

Best practices for successful customer service search

Best practices for successful customer service search

Learn how to drive customer satisfaction while lowering cost to serve with Elastic Enterprise Search.

Adding powerful search to your support knowledge base

Adding powerful search to your support knowledge base

Explore this practical guide for adding modern search to your knowledge base.

Help customers help themselves

Elastic Enterprise Search makes it easy to add powerful, relevant search experiences to your website or application so your customers can quickly find the content most relevant to them — driving down your agent support costs and driving up customer satisfaction in the process.

Do more with Elastic

Bring the speed, scale, and relevance of Elastic to teams of all types.

App Search

App Search

Powerful, modern search experiences for your website, knowledge base and apps

Workplace Search

Workplace Search

Unified search across all your content — for all your teams and agents