To identify and resolve these types of issues, Achmea previously deployed a series of custom-developed observability systems that aggregated and inspected telemetry data. But over time, these tools struggled to keep up with the ever increasing volume of data, which today generates 3,000 systems messages per second and two terabytes of storage per day. The observability challenge increased with deployments of additional technologies as well as the increased workload caused by the shift to remote working during the COVID-19 pandemic. The growth of multiple customer-facing channels such as web, mobile, and chat added even more to the complexity.
Marc Rekers, Project Coordinator Integration IIB and API Gateway at Achmea, sums up the situation, “Our previous observability solutions were under-equipped to manage our growing and changing environment. We wanted something more streamlined that could also scale to meet message and data volumes.”