Articles by Marty Messer

VP, Customer Care, Elastic

VP, Customer Care

Marty Messer has spent 20 years in the open source world helping customers get significant value from free software. Marty joined Elastic in April 2014, and is responsible for ensuring customer success and satisfaction. Previously, he held similar roles at Red Hat, Hyperic, SpringSource, and VMware.


It Depends...

There are certain phrases that probably no one wants to hear in technical support. We explain one of them.


Elastic Support: Speaking Code and Human

Our VP of Customer Care shares Elastic's philosophy around supporting our customers.


The People Behind the Projects: More than a Bug