Meyer and his team are responsible for managing all devices, user access, and common productivity tools such as email. On the back end, they also manage server storage, networking, backups, and help desk tools.
One of the biggest challenges the IT team faces is consistently providing secure and available technologies to students, teachers, and administrators. When issues arise, the team must conduct a thorough and swift investigation to correctly identify and resolve the root cause. In the past, they were often reactive instead of proactive as at least one team member had to check multiple systems to diagnose an issue, and each incident could take two to three hours to resolve. For a lean team, it was a significant drain on resources and reduced the time available to improve services for the district.