Transform customer support with AI-powered search: A playbook for IT leaders

The days of spending hours digging through help forums are over: Customers today expect to find the answers and support they’re looking for, quickly and effortlessly.

Harnessing the power of AI-driven search tools — with their blazing speed, natural conversational skills, and exceptional data collection capabilities — ensures your self-service support tools anticipate customers' needs and surface relevant, personalized content.

This playbook, packed with best practices, real-world examples, and actionable takeaways from our experts, outlines exactly how search can make or break a modern support function. Discover the capabilities of AI-powered search and how you can integrate it into your user experience to drive customer satisfaction, trust, and loyalty.


  • Create seamless, personalized self-support experiences that help customers help themselves
  • Discover the best ways to surface key content to users, even before they know they need it
  • Mine search data to uncover crucial insights into customer needs
  • Learn how top companies are using AI-powered search tools to boost customer satisfaction and reduce churn
  • Understand how to keep up with the latest technology and customers’ constantly evolving expectations

Additional resources

Download the playbook