To turn things around, the government embarked on a digital transformation campaign. And to make sure that critical applications were always up and running, the tax agency embraced the Elastic Platform for observability.
“With Elastic, we’re helping our internal users observe services and therefore operate them through providing tools for logging, for metrics, and for alerting,” the product owner says.
Keeping the tax platform live for the public is a big undertaking. There are 130 services sitting on the tax platform that serve tens of millions of individual and business taxpayers. This agency is responsible for processing 2.3 billion transactions a year, as well as for taking in billions of dollars of taxes annually.
Because so much was at stake, the agency chose the Elastic Stack, which has dramatically improved the customer experience.