GDPR DATA PROCESSING ADDENDUM –ELASTIC SWIFTYPE
This Data Processing Addendum ("Addendum") forms part of the Elastic Swiftype Order Form for Site Search, App Search and/or Enterprise Search, as applicable, and the Elastic Swiftype Subscription Agreement or Written Agreement, as applicable, (the "Elastic Swiftype Search Service(s)") under which the Order Form is issued (collectively the "Agreement"). For the purposes of this Addendum, "Elastic" means the entity identified as Elastic or Swiftype on the Order Form or Agreement and "Company" means the entity identified as the "Company" on the Order Form.
This Addendum regulates the Processing of Personal Data for the Purposes (as described in Appendix 1 to Annex 1) in connection with the provision of Elastic Swiftype Search Services(s) contemplated by the Agreement (the "Services"). The terms used in this Addendum have the meaning sets forth in this Addendum. Capitalized terms not otherwise defined herein have the meaning given to them in the Agreement. Except as modified below, the terms of Agreement remain in full force and effect. Annex 1 (including Appendixes 1 and 2 thereto), Annex 2 and 3 form an integral part of this Addendum.
The Parties agree that the terms and conditions set out below are added as an Addendum to the Agreement.
This Addendum and its provisions shall take effect on the Effective Date.
1. Definitions. The following terms have the meanings set out below for this Addendum:
(a) "Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. "Control," for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity
(b) "Authorized Affiliate" means any of Company Affiliate(s) which (a) is subject to the data protection laws and regulations of the European Union, the European Economic Area and/or their member states, Switzerland and the United Kingdom, and (b) is permitted to use the Services pursuant to the Agreement.
(c) "Controller" means the entity which alone or jointly with others determines the purposes and the means of the Processing of Personal Data.
(d) "Data Protection Directive" means the Directive 95/46/EC on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
(e) "Data Protection Legislation" means (i) prior to the effective date of the GDPR (defined below), laws and regulations issued pursuant to the Data Protection Directive and (ii) thereafter, the GDPR
(f) "Data Subject" means any natural person whose Personal Data are Processed in the context of this Addendum.
(g) "Effective Date" means the date of execution of this Addendum by Elastic and Company.
(h) "Europe" or "European" means the European Economic Area, Switzerland and Monaco.
(i) "GDPR" or "General Data Protection Regulation" means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
(j) "Personal Data" means (i) any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person and, for the purposes of this Addendum, specifically means such information defined in sub clause (i) as is set forth under the descriptions "Data Subject" and "Categories of Personal Data" on Appendix 1 to Annex 1.
(k) "Personal Data Breach" means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, access to, or other unauthorized Processing of Personal Data transmitted, stored or otherwise Processed.
(l) "Processor" means the entity which Processes Personal Data on behalf of a Controller.
(m) "Processing of Personal Data" (or "Processing/Process") means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
(n) "Sub-Processor" means the entity engaged by the Processor (including any Elastic Affiliate) or any further sub- contractor to Process Personal Data on behalf of and under the instructions of the Controller.
2. Roles of the Parties. In the context of the Agreement, the Parties agree that:
(a) Company acts as a Controller.
Company appoints Elastic as Processor for the Processing of Personal Data identified on Appendix 1 to Annex 1 for the purpose of providing the Services specified in the Agreement and the applicable Order Form. In that context, Company has the sole and exclusive authority to determine the purposes of the Processing of Personal Data that are disclosed to and/or collected by the Elastic and Elastic will Process Personal Data only on behalf and for the benefit of Company and only to carry out its obligations under the Agreement as implemented and on Company's written instructions, where such instructions are consistent with the terms of the Agreement and the applicable Order Form. Except as set forth in this Addendum, Elastic shall not share, transfer, transmit, disclose or otherwise provide access to or make available any Personal Data to any third party unless Company has authorized Elastic to do so in writing.
3. Elastic's obligations as a Processor. Elastic agrees it will:
(a) Immediately inform Company, in writing, of any public authority of whatever jurisdiction requesting disclosure of or information about the Personal Data that are Processed by the Elastic for and on behalf of Company.
(b) Notify Company when any law or legal requirement prevents Elastic (1) from fulfilling its obligations under this Agreement and have a substantial adverse effect on the guarantees provided by this Agreement, and (2) from complying with the instructions received from Company via this Agreement, except if such disclosure is prohibited by applicable law, such as a prohibition under criminal law to preserve the confidentiality of a law enforcement investigation. In the context of (1) or (2), Company is entitled to suspend the Processing of Personal Data to/by Elastic, and to terminate any further Personal Data Processing and/or terminate this Agreement, if doing so is required to comply with the Data Protection Legislation.
(c) To the extent required under Data Protection Legislation, keep internal records of Processing of Personal Data on behalf of Company, containing at the minimum (i) the name and contact details of Elastic, and where applicable Elastic's representative and data protection officer; (ii) the categories of Personal Data Processed on behalf of Company (to the extent provided by Company to Elastic); (iii) where applicable, transfers of Personal Data outside of Europe; and (iv) a general description of the technical and organizational security measures listed in Appendix 2 to Annex 1.
(d) Immediately inform Company in writing of and assist Company with any requests to exercise the rights provided by the Data Protection Legislation with respect to Personal Data (e.g., access, modify, use or delete Personal Data, restrict the Processing, object to automated individual decision-making, and data portability) received from Company or from Data Subjects in the context of the Services. Elastic will use commercially reasonable efforts to provide a copy of any such requests and will respond to such requests only in accordance with Company's prior written authorization and instructions. Elastic will assist Company in fulfilling its obligations to respond to individuals' requests to exercise their rights in accordance with the Data Protection Legislation.
(e) Cooperate with Company to fulfill Company's own obligations under the Data Protection Legislation, including by assisting and cooperating with Company in the conduct of data protection impact assessments and prior consultations with supervisory authorities.
(f) Upon termination of the Agreement or to comply with deletion requests or requests to return Personal Data, comply with Company's request to delete, or return all the Personal Data to Company, and delete existing copies unless applicable law prevents it from returning or destroying all or part of the Personal Data or requires storage of the Personal Data (in which case Elastic will protect the confidentiality of the Personal Data, will not actively Process the Personal Data anymore, and will continue to comply with this Addendum).
(g) Promptly inform the Company if, in Elastic's opinion, an instruction infringes the Data Protection Legislation or other European Union or Member State laws.
4. Security of the Processing, Confidentiality, and Personal Data Breach Notification. Elastic agrees that it will:
(a) Have implemented and will maintain a comprehensive written information security program that complies with Appendix 2 to Annex 1 of this Addendum, including appropriate technical and organizational measures to ensure a level of security appropriate to the risk and that, no later than the effective date of the GDPR, it will have implemented and will maintain a comprehensive written information security program that complies with the GDPR. In assessing the appropriate level of security, Elastic shall take into account the state of the art, the costs of implementation and the nature, scope, context and purposes of Processing as well as the risk of varying likelihood and severity for the rights and freedoms of Data Subjects and the risks that are presented by the Processing, in particular from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data transmitted, stored or otherwise Processed.
(b) Take steps to ensure that any person acting under its authority who has access to Personal Data is only granted access to Personal Data on a need-to-know basis, is subject to a duly enforceable contractual or statutory confidentiality obligation, and only Processes Personal Data in accordance with Company's documented instructions consistent with the terms of the Agreement and/or Order Form.
(c) Inform Company in writing, without undue delay, after having become aware of a Personal Data Breach. Elastic will assist Company in complying with its own obligations under the GDPR to notify of a Personal Data Breach as required under GDPR. Elastic will document all Personal Data Breaches, including the facts relating to the Personal Data Breach, its effects and the remedial actions taken.
5. International Data Transfers. Elastic agrees that:
(a) It will not transfer Personal Data outside of Europe unless the Commission has determined that the country or territory to which such Personal Data provides adequate protection under Article 45 of GDPR without the explicit written consent of Company. Company agrees that Elastic may transfer or store Personal Data Processed on behalf of Company outside of Europe or such other approved country or territory as necessary to perform Services on behalf of Company. By signing this Addendum, the Parties conclude the Standard Contractual Clauses attached as Annex 1. The Elastic entity signing this Addendum executes the Standard Contractual Clauses on its own behalf and on behalf of its Affiliates and Company executes the Standard Contractual Clauses on its own behalf and on behalf of its Authorized Affiliates. The Standard Contractual Clauses will apply to Personal Data Processed by Elastic in the context of the Services that are transferred outside of Europe or such other approved country or territory either directly or via an onward transfer. For the purposes of the Standard Contractual Clauses and this Section 5.1, the Company and/or any Authorized Affiliate to which the Standard Contractual Clauses applies shall be deemed the "data exporter(s)".
(b) The supervisory authority of Company has the right to conduct an audit of Elastic and any Sub-Processor engaged by Elastic with regard to the Personal Data transferred to the United States, which has the same scope and is subject to the same conditions as would apply to an audit of Company under the GDPR.
6. Elastic's Sub-Processing. Company gives a general authorization to Elastic to engage Elastic Affiliates as internal Sub-Processors and to engage third parties as external Sub-Processors, in each case, in the context of the Services and under the conditions set forth below and Elastic agrees that when sub-contracting the Processing of Personal Data in the context of the Services, it will:
(a) Require its internal and external Sub-Processors, via a written agreement, to comply with GDPR and with substantially the same obligations as are imposed on Elastic by this Addendum.
(b) Remain liable to the Company for the performance of its Sub-Processors' obligations
(c) Commit to provide a list of internal and external Sub-Processors to Company upon request. A current list of external Sub-Processors and the security measures applicable to each such Sub-Processor is set forth on Annex 2 to this Addendum and a current list of Elastic Affiliates is set forth on Annex 3 to this Addendum.
(d) Elastic will inform the Company of any addition or replacement of a Sub-Processor in a timely fashion so as to give the Company an opportunity to object to the change before the Personal Data is communicated to the new Sub-Processor. Company may object to Elastic's use of a new Sub-Processor by notifying Elastic promptly in writing within ten (10) days after receipt of Elastic's notice in accordance with the notice provisions of the Agreement If customer does not object within this time period, Company's acceptance of the new Sub-Processor shall be deemed granted. If Company has objected to a new Sub-Processor, Elastic will use reasonable efforts to make available to Company a change in the respective Services or recommend a commercially reasonable change to Company's configuration or use of the Services to avoid Processing of Personal Data by the objected-to new Sub-processor. If such change is not possible with reasonable efforts within a reasonable period of time, which shall not exceed thirty (30) days, Company may terminate in writing the applicable Order Form with respect only to those Services which cannot be provided by Elastic without the use of the new Sub-processor Elastic shall promptly refund any pre-paid unused fees with respect to the terminated Services.
7. Data Protection Audit. Upon prior written request by Company, to the extent required under the Data Protection Legislation, Elastic agrees to cooperate and within reasonable time provide Company with: (a) a summary of any required audit reports demonstrating Elastic's compliance with EU Data Protection obligations under this Addendum (without any confidential or commercially sensitive information); and (b) confirmation that such audit has not revealed any material vulnerability in Elastic's systems, or to the extent that any such vulnerability was detected, that Elastic has fully remedied such vulnerability. If the above measures are not sufficient to confirm compliance with Data Protection Legislation or reveal some material issues, subject to the strictest confidentiality obligations, Elastic allows Company to request an audit of Elastic's data protection compliance program by external independent auditors, which are jointly selected by the Parties, at Company's sole expense. The Parties will mutually agree upon the scope, timing, and duration of the audit. Elastic will make available to Company the result of the audit of its data protection compliance program.
8. Applicable Law and Jurisdiction. This Addendum shall be governed in accordance with the governing law, jurisdiction and venue provisions of the Agreement, except as otherwise set forth in the Standard Contractual Clauses or where mandatory law provides for the courts at another location to have jurisdiction.
9. Authorized Affiliates. The parties acknowledge and agree that, by executing the Agreement, Company enters into this Addendum on behalf of itself and, as applicable, in the name and on behalf of its Authorized Affiliates, thereby establishing a separate Addendum between Elastic and each such Authorized Affiliate subject to the provisions of the Agreement and this Section 9. For the avoidance of doubt, an Authorized Affiliate is not and does not become a party to the Agreement but is only a party to this Addendum. Company shall remain responsible for coordinating all communication with Elastic under this Addendum and be entitled to make and receive any communication in relation to this Addendum on behalf of its Authorized Affiliates. All access to and use of the Services by Authorized Affiliates must comply with the terms and conditions of the Agreement and any violation of the terms and conditions of the Agreement by an Authorized Affiliate shall be deemed a violation by Company
ANNEX 1 - STANDARD CONTRACTUAL CLAUSES (PROCESSORS)
For the purposes of Article 26(2) of Directive 95/46/EC for the transfer of personal data to processors established in third countries which do not ensure an adequate level of data protection
The entity identified as "Company" in the Addendum, which is deemed the data exporter
The entity identified as "Elastic" in the Addendum, which is deemed the data importer
each a "party"; together "the parties",
HAVE AGREED on the following Contractual Clauses (the Clauses) in order to adduce adequate safeguards with respect to the protection of privacy and fundamental rights and freedoms of individuals for the transfer by the data exporter to the data importer of the personal data specified in Appendix 1.
For the purposes of the Clauses:
(a) 'personal data', 'special categories of data', 'process/processing', 'controller', 'processor', 'data subject' and 'supervisory authority' shall have the same meaning as in Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data;
(b) 'the data exporter' means the controller who transfers the personal data;
(c) 'the data importer' means the processor who agrees to receive from the data exporter personal data intended for processing on his behalf after the transfer in accordance with his instructions and the terms of the Clauses and who is not subject to a third country's system ensuring adequate protection within the meaning of Article 25(1) of Directive 95/46/EC;
(d) 'the subprocessor' means any processor engaged by the data importer or by any other subprocessor of the data importer who agrees to receive from the data importer or from any other subprocessor of the data importer personal data exclusively intended for processing activities to be carried out on behalf of the data exporter after the transfer in accordance with his instructions, the terms of the Clauses and the terms of the written subcontract;
(e) 'the applicable data protection law' means the legislation protecting the fundamental rights and freedoms of individuals and, in particular, their right to privacy with respect to the processing of personal data applicable to a data controller in the Member State in which the data exporter is established;
(f) 'technical and organisational security measures' means those measures aimed at protecting personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing.
Details of the transfer
The details of the transfer and in particular the special categories of personal data where applicable are specified in Appendix 1 which forms an integral part of the Clauses.
Third-party beneficiary clause
Obligations of the data exporter
The data exporter agrees and warrants:
(a) that the processing, including the transfer itself, of the personal data has been and will continue to be carried out in accordance with the relevant provisions of the applicable data protection law (and, where applicable, has been notified to the relevant authorities of the Member State where the data exporter is established) and does not violate the relevant provisions of that State;
(b) that it has instructed and throughout the duration of the personal data processing services will instruct the data importer to process the personal data transferred only on the data exporter's behalf and in accordance with the applicable data protection law and the Clauses;
(c) that the data importer will provide sufficient guarantees in respect of the technical and organisational security measures specified in Appendix 2 to this contract;
(d) that after assessment of the requirements of the applicable data protection law, the security measures are appropriate to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing, and that these measures ensure a level of security appropriate to the risks presented by the processing and the nature of the data to be protected having regard to the state of the art and the cost of their implementation;
(e) that it will ensure compliance with the security measures;
(f) that, if the transfer involves special categories of data, the data subject has been informed or will be informed before, or as soon as possible after, the transfer that its data could be transmitted to a third country not providing adequate protection within the meaning of Directive 95/46/EC;
(g) to forward any notification received from the data importer or any subprocessor pursuant to Clause 5(b) and Clause 8(3) to the data protection supervisory authority if the data exporter decides to continue the transfer or to lift the suspension;
(h) to make available to the data subjects upon request a copy of the Clauses, with the exception of Appendix 2, and a summary description of the security measures, as well as a copy of any contract for subprocessing services which has to be made in accordance with the Clauses, unless the Clauses or the contract contain commercial information, in which case it may remove such commercial information;
(i) that, in the event of subprocessing, the processing activity is carried out in accordance with Clause 11 by a subprocessor providing at least the same level of protection for the personal data and the rights of data subject as the data importer under the Clauses; and
(j) that it will ensure compliance with Clause 4(a) to (i).
Obligations of the data importer
The data importer agrees and warrants:
(a) to process the personal data only on behalf of the data exporter and in compliance with its instructions and the Clauses; if it cannot provide such compliance for whatever reasons, it agrees to inform promptly the data exporter of its inability to comply, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;
(b) that it has no reason to believe that the legislation applicable to it prevents it from fulfilling the instructions received from the data exporter and its obligations under the contract and that in the event of a change in this legislation which is likely to have a substantial adverse effect on the warranties and obligations provided by the Clauses, it will promptly notify the change to the data exporter as soon as it is aware, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;
(c) that it has implemented the technical and organisational security measures specified in Appendix 2 before processing the personal data transferred;
(d) that it will promptly notify the data exporter about:
(i) any legally binding request for disclosure of the personal data by a law enforcement authority unless otherwise prohibited, such as a prohibition under criminal law to preserve the confidentiality of a law enforcement investigation,
(ii) any accidental or unauthorised access, and
(iii) any request received directly from the data subjects without responding to that request, unless it has been otherwise authorised to do so;
(e) to deal promptly and properly with all inquiries from the data exporter relating to its processing of the personal data subject to the transfer and to abide by the advice of the supervisory authority with regard to the processing of the data transferred;
(f) at the request of the data exporter to submit its data processing facilities for audit of the processing activities covered by the Clauses which shall be carried out by the data exporter or an inspection body composed of independent members and in possession of the required professional qualifications bound by a duty of confidentiality, selected by the data exporter, where applicable, in agreement with the supervisory authority;
(g) to make available to the data subject upon request a copy of the Clauses, or any existing contract for subprocessing, unless the Clauses or contract contain commercial information, in which case it may remove such commercial information, with the exception of Appendix 2 which shall be replaced by a summary description of the security measures in those cases where the data subject is unable to obtain a copy from the data exporter;
(h) that, in the event of subprocessing, it has previously informed the data exporter and obtained its prior written consent;
(i) that the processing services by the subprocessor will be carried out in accordance with Clause 11;
(j) to send promptly a copy of any subprocessor agreement it concludes under the Clauses to the data exporter.
Cooperation with supervisory authorities
The Clauses shall be governed by the law of the Member State in which the data exporter is established.
Variation of the contract
The parties undertake not to vary or modify the Clauses. This does not preclude the parties from adding clauses on business related issues where required as long as they do not contradict the Clause.
Obligation after the termination of personal data processing services
APPENDIX 1 TO ANNEX 1 – STANDARD CONTRACTUAL CLAUSES (PROCESSORS)
Data controller (Company)
Company administers Elastic Swiftype Search Service(s) on behalf of itself and its Authorized Affiliates. Company and its Authorized Affiliates may elect to transfer personal data of data subjects (as described below) in connection with Company's and its Authorized Affiliates' use of the Elastic Swiftype Search Service(s) software-as-a-service product, hereinafter referred to as "Elastic Swiftype Search Service(s)") and/or to enable Elastic to perform diagnostic measures in connection with fulfilling its support services obligations with regard to the Company's or its Authorized Affiliates' use of Elastic Swiftype Search Service(s), in each case, as set forth in the Agreement. References in this Appendix 1 to Company's use of Elastic Swiftype Search Service(s) shall also include use of Elastic Cloud by Authorized Affiliates.
Data processor (Elastic)
Elastic makes Elastic Swiftype Search Service(s) available on a software-as-a-service basis and provides support services with regard to Company's use of Elastic Swiftype Search Service(s), in each case, as set forth in the Agreement.
Personal data transferred to Elastic Swiftype Search Service(s) may concern the following categories of data subjects: individuals whose personal data Company elects to transfer to Elastic for Processing by Elastic Swiftype Search Service(s) or for the performance of diagnostic measures by Elastic in connection with fulfilling its support services obligations with regard to the Company's use of Elastic Swiftype Search Service(s), in each case, as set forth in the Agreement.
Categories of data
The personal data transferred concern the following categories of data (please specify):
Use of Elastic Swiftype Search Service(s) by Company. Personal data relating to individuals that Company elects to transfer to the Elastic Swiftype Search Service(s) software-as-a-service solution for Processing by Elastic Swiftype Search Service(s).
Diagnostics. Personal data relating to individuals that may be contained in data files that have been recorded at a particular time during a computing process and are then provided to Elastic's support engineers in connection with troubleshooting an error or performance issue.
Special categories of data (if appropriate)
No Sensitive personal data (as defined by GDPR) is transferred.
Processing operations (or purposes)
Personal data that Company elects to transfer to Elastic Swiftype Search Service(s) is stored in and processed by Elastic Swiftype Search Service(s) and/or provided in eonnection with Elastic support engineers troubleshooting an error or performance issue.
APPENDIX 2 TO ANNEX 1 – STANDARD CONTRACTUAL CLAUSES (PROCESSORS)
Description of the technical and organisational security measures implemented by the data processor:
The data processor will maintain administrative, physical and technical safeguards for the protection of the security, confidentiality and integrity of personal data provided by the data exporter in fulfilment of the Services, including the following:
1. Physical access control
Sub-Processors hosting the Services are reviewed to determine whether they have appropriate security measures implemented to control physical access to the systems used to deliver the Services.
2. Logical access control
Internal access by data processor employees to Elastic/Swiftype Dashboard and remote access to Elastic/Swiftype Production environment by data processor employees requires two-factor authentication with named user accounts and complex passwords with a minimum length. Role-based access controls implemented on all employee-facing components of Elastic/Swiftype Production environment.
3. Data access control
Technical and organizational measures are implemented to ensure that persons entitled to access a data processing system gain access only to personal data in accordance with their differentiated access rights (profiles, roles, transactions and objects), and that personal data cannot be read, copied, modified or deleted without authorization.
4. Disclosure control
Technical and organizational measures are implemented to ensure that personal data cannot be read, copied, modified or deleted without authorization during electronic transmission, transport, or storage, including encryption in transit for access to support systems.
5. Availability control
Elastic/Swiftype Dashboard and Elastic/Swiftype API are deployed in a highly-available manner with redundancy on all layers to protect against accidental destruction or loss (physical/logical). Full backups of personal data are performed on a daily basis and backups are automatically tested to ensure consistency.
6. Separation control
Technical (logical) and organizational measures are implemented to ensure that personal data uploaded by Company for processing using Elastic/Swiftype APIs is processed separately from other customers. Physical separation controls could be applied to the data from specific customers (subject to custom agreements).
ANNEX 2 TO THE DATA PROCESSING ADDENDUM LIST OF EXTERNAL SUB-PROCESSORS
Elastic Swiftype Search Service(s) are hosted at IBM Cloud (Softlayer). Accordingly, personal data provided by exporter to Elastic Swiftype Search Service(s) may be processed by IBM. Information on IBM's security compliance is located at: https://www.ibm.com/cloud/compliance. Information about IBM's GDPR readiness is located at: https://www.ibm.com/cloud/info/gdpr. A list of subprocessors to IBM Cloud can be located at: https://www-01.ibm.com/common/ssi/cgi-bin/ssialias?htmlfid=59012459USEN&appname=skmwww.
Amazon Web Services ("AWS") is used for backup of ElasticSwiftype Site Search. Accordingly, personal data provided by data exporter to Elastic Swiftype Search Service(s) may be processed by AWS. AWS' cloud security overview is located at: https://aws.amazon.com/security/ and information regarding AWS' data protection policies and practices can be located at: https://aws.amazon.com/compliance/eu-data-protection/. AWS has certified to the EU-US Privacy Shield (see https://aws.amazon.com/compliance/eu-us-privacy-shield-faq/). AWS has announced that all AWS services will comply with the GDPR when it becomes enforceable on May 25, 2018 at: https://aws.amazon.com/blogs/security/aws-and-the-general-data-protection-regulation/ . A list of subprocessors to AWS can be located at: https://aws.amazon.com/compliance/third-party-access/.
Personal data provided by data exporter in connection with support services may be processed by Salesforce.com's Service Cloud. The Service Cloud security, privacy and architecture documentation are located at: https://help.salesforce.com/articleView?id=Salesforce-Services-Trust-and-Compliance-Documentation&type=1&language=en_US . To the extent, if any, that personal data is processed by Service Cloud servers located in the USA, such transfers are authorized pursuant to Binding Corporate Resolutions for Service Cloud (see http://content.trust.salesforce.com/export/system/modules/com.salesforce.trust/resources/pdf/Salesforce-Processor-BCR.pdf). In addition, Salesforce has certified to the EU-US Privacy Shield (see http://www.salesforce.com/assets/pdf/misc/privacy-shield-notice.pdf). The Salesforce data processing addendum is located at: http://www.salesforce.com/assets/pdf/misc/data-processing-addendum.pdf). Salesforce has stated that Salesforce will comply with the GDPR in the delivery of its service to its customers.
https://www.salesforce.com/blog/2017/07/salesforce-gdpr-july-2017.html . A list of subprocessor to Salesforce can be located at: https://help.salesforce.com/articleView?id=Trust-and-Compliance-Documentation&language=en_US&type=1 and at https://help.salesforce.com/servlet/servlet.FileDownload?file=0150M000003xIqiQAE.
ANNEX 3 TO THE DATA PROCESSING ADDENDUM LIST OF INTERNAL SUB-PROCESSORS
Elasticsearch, Inc --USA
Elasticsearch Limited -- England
Elasticsearch KK -- Japan
Elasticsearch SARL -- France
Elasticsearch HK Limited –Hong Kong
Elasticsearch Pte Ltd. -- Singapore
Elasticsearch GmbH -- Germany
Elasticsearch (CH) AG -- Switzerland
Elasticsearch Pty Ltd -Australia
Elasticsearch B.C. Ltd. -- Canada
Elasticsearch AS -- Norway
Elasticsearch AB -- Sweden
Elasticsearch, S.L.U. -- Spain
Elasticsearch Korea Ltd – South Korea
v 1.0, July 12, 2018