GenAI for customer support

This series gives you an inside look at how we're using generative AI in customer support. Join us as we share our journey in real-time!

部分 1

GenAI for Customer Support — Part 2: Building a Knowledge Library

2024年7月22日

GenAI for Customer Support — Part 2: Building a Knowledge Library

This series gives you an inside look at how we're using generative AI in customer support. Join us as we share our journey in real-time!

部分 2

GenAI for Customer Support — Part 3: Designing a chat interface for chatbots... for humans

2024年8月9日

GenAI for Customer Support — Part 3: Designing a chat interface for chatbots... for humans

This series gives you an inside look at how we’re using generative AI in customer support. Join us as we share our journey in designing a GenAI chatbot interface.

部分 3

GenAI for customer support — Part 4: Tuning RAG search for relevance

2024年8月22日

GenAI for customer support — Part 4: Tuning RAG search for relevance

This series gives you an inside look at how we're using generative AI in customer support. Join us as we share our journey in real-time, focusing in this section on tuning RAG search for relevance.

部分 4

GenAI for customer support — Part 5: Observability

2024年11月8日

GenAI for customer support — Part 5: Observability

This series gives you an inside look at how we're using generative AI in customer support. Join us as we share our journey in real-time, focusing in this entry on observability for the Support Assistant.

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