Complimentary Report

Get the latest research: State of Observability in Financial Services 2026

Learn how financial services IT leaders are evolving their observability strategy — from leaning into GenAI and agentic AI to adopting OpenTelemetry — to unlock strategic value while managing cost, complexity, and compliance.

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What the survey data shows

  • 70
    %

    rate their observability practice as mature or expert. How are leaders using that maturity to drive business value?

  • 68
    %
    report GenAI is already improving efficiency. What does successful GenAI adoption actually look like?
  • 89
    %

    report OTel compliance as important in selecting observability tools. What else should you expect from your observability vendor?

Observability Insights

Learn from 100+ IT leaders

This new survey report uncovers how financial services companies are evolving observability to strengthen resilience, meet regulatory expectations, and unlock AI-driven insights. From GenAI adoption to OTel maturity, see where your peers are heading — and how to stay ahead.

  • Cost pressures are reshaping observability strategy

    Financial services teams are feeling the squeeze, with 71% experiencing unexpected overages. Nearly all are taking concrete steps to reduce spend as observability becomes a line item that must prove its value.

  • GenAI is transforming efficiency and expertise

    GenAI adoption is nearly universal, with 94% using it today. Teams expect major returns with 9% of teams experiencing "significant gains" today and far higher expectations in the future.

  • OpenTelemetry is becoming the industry baseline

    OTel usage is rising fast, growing to more than three times what it was just a year ago. As adoption accelerates, organizations increasingly expect full OTel compliance from their observability tools.

  • Observability is becoming a compliance engine

    Regulatory pressure is intense, with 95% reporting challenges meeting frameworks and audit expectations. Many are turning to observability for support, with 61% using it for real-time compliance and auditability.

A quick preview

Take a peek at what we found.

 

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