IMPORTANT: No additional bug fixes or documentation updates
will be released for this version. For the latest information, see the
current release documentation.
ServiceNow action
editServiceNow action
editThe ServiceNow action type uses the V2 Table API to create ServiceNow incidents. The connector can be used for rule actions and cases.
Connector configuration
editServiceNow connectors have the following configuration properties:
- Name
- The name of the connector. The name is used to identify a connector in the management UI connector listing, or in the connector list when configuring an action.
- URL
- ServiceNow instance URL.
- Username
- Username for HTTP Basic authentication.
- Password
- Password for HTTP Basic authentication.
Preconfigured action type
editmy-servicenow: name: preconfigured-servicenow-action-type actionTypeId: .servicenow config: apiUrl: https://dev94428.service-now.com/ secrets: username: testuser password: passwordkeystorevalue
config
defines the action type specific to the configuration and contains the following properties:
|
An address that corresponds to Sender. |
secrets
defines sensitive information for the action type:
|
A string that corresponds to User. |
|
A string that corresponds to Password. Should be stored in the Kibana keystore. |
Action configuration
editServiceNow actions have the following configuration properties:
- Urgency
- The extent to which the incident resolution can delay.
- Severity
- The severity of the incident.
- Impact
- The effect an incident has on business. Can be measured by the number of affected users or by how critical it is to the business in question.
- Short description
- A short description of the incident, used for searching the contents of the knowledge base.
- Description
- The details about the incident.
- Additional comments
- Additional information for the client, such as how to troubleshoot the issue.
Configuring and testing ServiceNow
editServiceNow offers free Personal Developer Instances, which you can use to test incidents.