Customer success in the age of AI

Advances in AI and machine learning have been game-changers for the way consumers search for information to resolve issues. See how AI-enriched search experiences can transform your support function and fuel customer satisfaction and loyalty.

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Large language models (LLMs), generative AI, retrieval augmented generation (RAG), vector databases — there’s a lot of AI-related terminology floating around. But what all the technology adds up to is dramatically improved search experiences for all your users.

  • Improving customer experiences

    With personalized answers and recommendations in a conversational format, customers save time and energy when they don't have to sift through pages of search results.

  • Increasing agent efficiency

    Agents can deliver the right information, faster, with process automation and streamlined, highly relevant search access to disparate sources of information and data in a single view.

  • Driving competitive differentiation

    Leap ahead of the competition by providing customers and prospects with innovative GenAI and natural language search experiences.

How Cisco reimagined support

73% faster search queries help drive quicker support request resolution — to the tune of 5,000 total support engineer hours saved per month. See how Cisco is all in on AI.

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Join the AI revolution

Get the guide for modernizing your customer success function with the power of AI.

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