Troubleshootingedit

Use the information in this section to troubleshoot common problems and find answers for frequently asked questions. As a first step, ensure your stack is compatible with the Agent’s supported technologies.

Don’t worry if you can’t figure out what the problem is; we’re here to help. If you are an existing Elastic customer with a support contract, please create a ticket in the Elastic Support portal. If not, post in the APM discuss forum.

Please attach your debug logs so that we can analyze the problem. Upload the complete logs to a service like https://gist.github.com. The logs should include everything from the application startup up until the first request has been executed.

No data is sent to the APM Serveredit

If neither errors nor performance metrics are being sent to the APM Server, it’s a good idea to first check your logs and look for output just as the app starts.

If you don’t see anything suspicious in the agent logs (no warning or error), it’s recommended to turn the log level to Trace for further investigation.